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Service Desk Analyst Job Opening In Auckland – Now Hiring Fujitsu

Service Desk Analyst

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Computer Occupations › Service Desk Analyst

Job description

About the role

This role provides primary Service Desk support for after-hours team that includes:


Incident Management:


  • Incident detection and recording
  • Classification of all incidents and 1st / 2nd level support
  • 1st / 2nd level investigation and diagnosis
  • 1st / 2nd level Resolution and Recovery
  • Incident Management - ownership, monitoring, tracking and communication as per Fujitsu's Incident Management Procedure
  • Incident closure

    • This role is based in Auckland and offers flexible working.


    Responsibilities and Accountabilities


    Key responsibilities will include but not be limited to the following:


  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact

  • Provide after-hours support and weekend support (roaster basis)

  • Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

  • Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests

  • All possible attempts should be made to resolve all resolvable Incidents and Service Requests within a ten-minute window using personal technical knowledge, knowledge base articles, procedures and scripted questions.


  • Escalation of reported and registered Incidents/Service Requests to 2nd level Resolver Groups where appropriate

  • Escalation and management of Incidents referred to 3rd
    party service providers

  • Provide continual end user contact as per the Fujitsu Incident Management Procedure/Fujitsu Service Request Management Procedure, so as to manage the end users expectations and requirements through to Incident/Service Request resolution

  • Ensure achievement of Customer Contractual Service Level Targets for all Incidents and Service Requests.

  • Incident/Service Request closure upon the resolution of an Incident or Service Request via the defined process.

  • The Service Desk Analyst will also carry out other duties as may be specified from time to time by the Team Leader.

    • Requirements and Experience


    Experience


  • Experience in a customer service role either in a service industry or computer support role for at least 12 months
  • Excellent communication and team skills

    • Technical Competencies


  • Intermediate LAN or WAN Networking
  • Intermediate MS Office 365
  • Intermediate MS Windows 11
  • Intermediate MS Outlook/Exchange
  • Intermediate Citrix Environment
  • Intermediate Active Directory
  • Intermediate remote access management

    • Non-Technical Competencies


  • Advanced Customer Service
  • Intermediate Communication Skills, both written and oral
  • Intermediate Conflict Resolution
  • Intermediate self-motivation
  • Advanced Personal Management punctuality, attendance, presentation and administration

    • Qualifications


  • Undertaken a computer course at University, TAFE or similar (e.g., Diploma in Information Technology) (desirable)
  • Accredited Customer Service Training (desirable)
  • MCP, MSCE, CNP, CCNA or related industry qualification (desirable)
  • AZURE qualification (desirable)

    • Why Fujitsu?


    We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.

    We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

    We call this Be Completely You.


  • We put people first.

    We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us.

    We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

    • Commitment to Diversity, Equity and Inclusion

    Required Skill Profession

    Computer Occupations


    • Job Details

    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Auckland, New Zealand, highlighting market share and opportunities for professionals in Service Desk roles.

    3166 Jobs in New Zealand
    3166
    642 Jobs in Auckland
    642
    Download Service Desk Jobs Trends in Auckland and New Zealand

    Are You Looking for Service Desk Analyst Job?

    Great news! is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fujitsu adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Service Desk Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Analyst?

    Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Desk Analyst?

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    Interview Tips for Service Desk Analyst Job Success

    Fujitsu interview tips for Service Desk Analyst

    Here are some tips to help you prepare for and ace your Service Desk Analyst job interview:

    Before the Interview:

    Research: Learn about the Fujitsu's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Analyst interview at Fujitsu, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fujitsu's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Service Desk Analyst Positions

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