Operations Centre Supervisor

Te Tākinatanga | Our Story   

Are you ready to step into a role where your decisions shape the future of energy in Aotearoa?

At Contact, we’re on a journey of transformation, and right now, we’re looking for someone like you to join us as an Operations Centre Supervisor in Tauranga.

Acting in a sole-charge environment, the Ops Centre Supervisor is responsible for ensuring Contact’s Generation assets are offered, dispatched, monitored, and scheduled to optimise fuel resources, maintain compliance, maximise revenue opportunities and minimise risk in real-time. 

This is your chance to be part of a close-knit team at the heart of New Zealand’s energy sector, working 12-hour shifts as part of a 24/7, 365 days a year roster.

If you thrive in dynamic environments, enjoy solving complex problems, and want to make a meaningful difference, this could be the opportunity you’ve been waiting for.

Kōrero mō te tūranga | About the role

As an Operations Centre Supervisor, you’ll be the steady hand ensuring Contact’s generation assets are offered, dispatched, monitored, and scheduled for optimal performance.

You’ll use real-time systems to keep everything running safely and efficiently, adapting to changing conditions and making decisions that maximise value and minimise risk.

You’ll:

• Operate Contact’s generation assets safely using real-time SCADA and other systems.
• Schedule and dispatch assets within hydrological and legislative constraints, optimising fuel efficiency and plant capability.
• Analyse market and environmental behaviour to spot opportunities for improvement and financial gain.
• Support and coach your team, helping others reach their full potential.
• Work closely with key team members to proactively manage issues and support Contact’s strategy.
• Monitor environmental and plant conditions, ensuring compliance with the Resource Management Act (RMA) and other regulations.
• Lead by example in health and safety, creating a safe environment for everyone.

Ko wai koe | About you

You’re a team player and analytic thinker, someone who enjoys research and brings initiative, integrity, and a calm head under pressure.

You communicate clearly, adapt quickly, and enjoy working in a fast-paced, ever-changing environment.

You’re proactive, flexible, and always looking for ways to improve.

Most importantly, you care about

What You’ll Bring

Must-haves:

• A great attitude, with commercial nous and clever thinking to help us identify opportunities to create value in the ever-changing New Zealand Electricity Markets. 
• The ability to clearly convey complex issues to a diverse audience (including those of us who are not technically minded). 
• An understanding of how to deal with complexities and ambiguity, and a sense of urgency when managing issues but without compromising quality. 
• Proven analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a team during 12-hour shifts on a rotating roster.

Nice-to-haves:

• A relevant technical qualification (Technician/NZCE Level Engineering – Mechanical/Electrical, National Certificate Power Systems Control Level 4, or New Zealand recognised equivalent).
• Experience in the electricity industry, or in a control room, continuous process, or trading environment.
• Practical understanding of power generation or heavy machinery.
• Awareness of the RMA and its role in compliance.
• Experience building and managing diverse technical teams.
• Strong business acumen and commercial awareness.
• Experience coaching, mentoring, and developing others.
• Familiarity with electricity market operations and compliance.

This is a permanent opportunity based in Tauranga.

Our team operates in a dynamic, fast paced environment.

Electricity generation never sleeps; our Hydro assets operate 24/7 so this role requires shift work on a rotational roster basis, working 12-hour shifts (usually 7am-7pm) as part of a 24/7, 365 days a year roster.

We are keen to hear from individuals with diverse backgrounds.

Historically, successful applicants have possessed experience in hydrology, financial trading, banking, oil & gas, mechanical engineering, electrical trade certification, NZ Navy or Airforce, and even physics. Training and development opportunities will be provided, but you need to be prepared to work hard and get up to speed quickly.

We want the right person with the right attitude for our team and we’re open minded about what background you bring.

At Contact, you’ll find a supportive environment where your growth matters.

We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, 4% KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing , discounts on Contact Energy products, and more.

This ad will close automatically on Friday 31 October but we’re considering applications as they come in so apply now if you’re keen!

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work.

Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.



The wellbeing of our kaimahi is super important to us.



We use employee insights to offer a to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive.

We welcome applicants far and wide - of every age, stage, background, and pride.

Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch.

We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team.

In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question.

This will also apply to any CVs sent directly to line managers.