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IT Operations Manager Job Opening In Auckland – Now Hiring Whakarongorau Aotearoa

IT Operations Manager

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Top Executives › It Operations Manager

Job description

We are looking for an experienced IT Operations Manager to join our team and lead our IT support, service desk and cloud infrastructure operations.

Mō tēnei tūranga | About the role

Keeping systems strong so our teams deliver better care

As our IT Operations Manager, you will lead and continuously improve the performance of our service desk and IT support team.

Your role ensures every interaction delivers high-quality, customer-focused technical support.

From end-user and desktop services to applications and infrastructure, you’ll be at the heart of keeping our systems running smoothly, overseeing the daily operations of our contact centre digital platforms.

Ngā haepapa matua | Key Responsibilities

How you’ll help us care smarter

Inspire and Empower a High-Performing Team: Lead a talented team to deliver high-quality service and secure, digital platforms that support critical health and social services.

You’ll fostering a culture of excellence through clear direction, mentoring, and meaningful development opportunities.

Champion Operational Excellence in Digital Services: Lead daily operations of contact centre digital platforms, ensuring they’re secure, reliable, scalable, and cost-effective.

You’ll drive continuous improvement through smart monitoring and proactive problem solving.

Be the Bridge Between People and Platforms: Collaborate closely with Service Directors, Contact Centre leaders, and Support Services teams.

You’ll keep stakeholders informed, engaged and aligned while also building strong partnerships with key technology suppliers.

Drive Smart Commercial and Vendor Strategy: Own the commercial side of platform operations, from licensing and compliance to budgeting and vendor management.

You’ll identify opportunities for cost savings and ensure we’re getting the best value from our technology investments.

Ngā hua mōu | What's in it for you 

  • Hybrid Flexibility – Work from home a few days every week in a role built on trust, balance and autonomy.

  • Celebrate YOU! – Enjoy a paid day off each year to relax, have fun, or do whatever makes your birthday special.
  • Wellbeing Days – Once a month, you can hit pause with a half-day off to recharge, relax, and put our wellbeing first.

    Because you deserve it!
  • Pet-friendly & Inclusive – Our Auckland office is vibrant welcoming and made for humans and their furry companions.
  • Car Parking – Beep beep, no stress, no extra cost, just onsite car parking.
  • A team that feels like a team – Be part of a fun, supportive, and dynamic team, shaping an energising workplace culture.

    • Qualifications

    You'll thrive here if...

    You're excited by the possibilities of technology and lead your team to success.

    You have a knack for solving problems and thrive in a fast-paced environment.

    You're a natural who builds strong, trusted relationships with internal teams or external partners.

    If you bring experience in IT operations management and are excited about the opportunity to enhance our digital platforms, we'd love to hear from you!

    Not sure if you meet every requirement?

    If you're excited about this role and think you have what it takes, we still want to hear from you and encourage you to apply! We value diverse perspectives and are committed to finding great people, not perfect resumes.

    Ōu wheako ōu mātauranga hoki | Qualifications and experience

  • Ideally holds a Bachelor's degree in Information Technology, Computer Science, or a related field
  • ​​5+ years IT support and engineering experience across a range of services and disciplines
  • ​Experience managing hybrid environments (on-premise and Microsoft Azure)
  • ​Familiarity with security frameworks such as NZISM, NIST and ISO
  • ​Familiarity with cybersecurity and compliance best practices.

  • ​Demonstrated experience with ITSM frameworks (e.g. ITIL certification)​ 

    • Ōu āheitanga ōu pūkenga hoki | Skills and competence

  • ​Security mindset in all aspects of your work 
  • ​Ability to balance multiple priorities and communicate confidently 
  • ​Strong desire to share knowledge and build capabilities in team members 
  • ​Detail oriented, but also pragmatic and able to see the bigger picture 
  • ​Telephony technologies in a Contact Centre environment, such as CXone 
  • ​Design, support, and administration of Microsoft suite of services, particularly Microsoft Teams and Teams Voice, Exchange Online, SharePoint Online and OneDrive for Business, and the administration of Windows 10/11 
  • ​Thorough Microsoft Azure experience across services such as AzureAD, InTune, Autopilot, Azure Virtual Desktop, ExpressRoute, B2B and B2C, IaaS, Power Platform, and other as-a-Service technologies 
  • ​Strong network capability across firewalls, switches, routers, DNS, VPN, and SDWAN 
  • ​Technical documentation skills, both in process mapping and architecture design documents, and also simplified knowledge base articles for skills transfer​ 
  • Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

    • Required Skill Profession

    Top Executives


    • Job Details

    Unlock Your IT Operations Potential: Insight & Career Growth Guide


    Real-time IT Operations Jobs Trends (Graphical Representation)

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    2132 Jobs in New Zealand
    2132
    463 Jobs in Auckland
    463
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    Are You Looking for IT Operations Manager Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Whakarongorau Aotearoa adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

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    Interview Tips for IT Operations Manager Job Success

    Whakarongorau Aotearoa interview tips for IT Operations Manager

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    Before the Interview:

    Research: Learn about the Whakarongorau Aotearoa's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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