We are looking for an experienced IT Operations Manager to join our team and lead our IT support, service desk and cloud infrastructure operations.
Mō tēnei tūranga | About the role
Keeping systems strong so our teams deliver better care
As our IT Operations Manager, you will lead and continuously improve the performance of our service desk and IT support team.
Your role ensures every interaction delivers high-quality, customer-focused technical support.
From end-user and desktop services to applications and infrastructure, you’ll be at the heart of keeping our systems running smoothly, overseeing the daily operations of our contact centre digital platforms.
Ngā haepapa matua | Key Responsibilities
How you’ll help us care smarter
Inspire and Empower a High-Performing Team: Lead a talented team to deliver high-quality service and secure, digital platforms that support critical health and social services.
You’ll fostering a culture of excellence through clear direction, mentoring, and meaningful development opportunities.
Champion Operational Excellence in Digital Services: Lead daily operations of contact centre digital platforms, ensuring they’re secure, reliable, scalable, and cost-effective.
You’ll drive continuous improvement through smart monitoring and proactive problem solving.
Be the Bridge Between People and Platforms: Collaborate closely with Service Directors, Contact Centre leaders, and Support Services teams.
You’ll keep stakeholders informed, engaged and aligned while also building strong partnerships with key technology suppliers.
Drive Smart Commercial and Vendor Strategy: Own the commercial side of platform operations, from licensing and compliance to budgeting and vendor management.
You’ll identify opportunities for cost savings and ensure we’re getting the best value from our technology investments.
Ngā hua mōu | What's in it for you
Qualifications
You'll thrive here if...
You're excited by the possibilities of technology and lead your team to success.
You have a knack for solving problems and thrive in a fast-paced environment.
You're a natural who builds strong, trusted relationships with internal teams or external partners.
If you bring experience in IT operations management and are excited about the opportunity to enhance our digital platforms, we'd love to hear from you!
Not sure if you meet every requirement?
If you're excited about this role and think you have what it takes, we still want to hear from you and encourage you to apply! We value diverse perspectives and are committed to finding great people, not perfect resumes.
Ōu wheako ōu mātauranga hoki | Qualifications and experience
Ōu āheitanga ōu pūkenga hoki | Skills and competence