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Customer Services Officer Job Opening In Nelson – Now Hiring Ims Group


Job description

Requisition ID
*****
-Posted -
New Zealand Couriers
-
Customer Services
-
Nelson
-
Nelson
-
Permanent Full Time
-
Administration & office support
-
New Zealand
-
Nelson/Tasman
-
Nelson
About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery.
Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.
Responsibilities
Process customer queries, via phone, email and face-to-face queries
Adhering to company national standards of service excellence at all times
Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc.

where required
Hours
Hours for this role are Monday to Friday, 8:00am – 5:00pm and rostered Saturdays 7:30am – 9:30am.
Key attributes
Results-driven with natural problem-solving skills
Understanding that complaints are opportunities to build better customer experiences
A high level of accuracy and attention to detail
Excellent data entry skills and experienced with Microsoft Office
People-person; great listening skills; can build rapport with customers and colleagues
If you're ready for the next step in your career, submit your application now!
Please include your CV and cover letter detailing your experience and suitability for this opportunity.
All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Services Potential: Insight & Career Growth Guide


Real-time Customer Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Services in Nelson, New Zealand, highlighting market share and opportunities for professionals in Customer Services roles.

3607 Jobs in New Zealand
3607
45 Jobs in Nelson
45
Download Customer Services Jobs Trends in Nelson and New Zealand

Are You Looking for Customer Services Officer Job?

Great news! is currently hiring and seeking a Customer Services Officer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ims Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Services Officer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Nelson. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Services Officer?

Key qualifications for Customer Services Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Services Officer?

To improve your chances of getting hired for Customer Services Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Services Officer Job Success

Ims Group interview tips for Customer Services Officer

Here are some tips to help you prepare for and ace your Customer Services Officer job interview:

Before the Interview:

Research: Learn about the Ims Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Services Officer interview at Ims Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ims Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Services Officer Positions

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