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Urgent! Visitor Services Supervisor – Retail & Admissions Community Services · National Aquarium Of Nz Job Opening In Hawke's Bay – Now Hiring Napier City Council
The National Aquarium of New Zealand is looking for a motivated and people-focused Visitor Services Supervisor to join our team on a one-year fixed-term basis.
Overseeing reception, admissions, retail, café, and event operations, you'll play a key role in ensuring every guest enjoys an exceptional visit — from the moment they arrive to the moment they leave.
You'll be a hands-on leader who thrives in a busy, visitor-facing environment.
Whether it's mentoring staff, managing retail performance, or ensuring smooth day-to-day operations, you'll create an atmosphere of excellence, teamwork, and care.
This is a rewarding opportunity to contribute to a much-loved community attraction while developing your leadership experience in a dynamic, customer-focused setting.
Te Aheinga
- The Opportunity
Lead and support a talented Visitor Services team across reception, admissions, retail, café, and events.
Ensure consistently high standards of customer service, presentation, and safety.
Manage retail operations including stock control, merchandising, and sales performance.
Supervise events and venue hire to deliver seamless guest experiences.
Drive continuous improvement in processes, procedures, and visitor engagement.
Support staff development through coaching, mentoring, and performance feedback.
Contribute to operational planning and help achieve revenue and visitation goals.
He korero mohou
- About You
Experience in front-of-house operations, ideally in tourism, hospitality, or visitor attractions.
At least one year of supervisory or team leadership experience.
A strong customer service ethos and the ability to lead by example.
Excellent communication, organisation, and problem-solving skills.
The ability to stay calm and solution-focused in a dynamic environment.
A collaborative mindset, fostering teamwork and accountability.
Confidence in managing systems and reporting (Microsoft Office proficiency essential).
Nga painga mohou
- What we Offer
5 weeks annual leave after 2 years service
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Quarterly values awards + Birthday vouchers + Social club
Free flu vaccinations (annual)
Ka Awatea Cultural Wananga + NCC Kapa Haka
Te Reo Maori language classes
This is a one year fixed term opportunity working 35 hours per week over a 7 day operation (alternative weekend work essential).
You will be based at the National Aquarium of New Zealand on Napier's iconic Marine Parade.
The annual salary package for this role for 35 hours per week is between $64,100-$75,400 (including KiwiSaver), with the final offer depending on your skills and experience.
Applications for this role close on 5 November ****, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person.
Please do not delay in making your application.
He korero mo Te Kaunihera o Ahuriri -
About NCC
At Napier City Council, we are proud to be an equal opportunity employer that values diversity.
We welcome applicants from all backgrounds and work to make our hiring process fair and accessible.
If you need any support or adjustments during your application or interview, let us know—we're happy to help!
Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Maori Partnerships team, Te Waka Rangapu, which builds cultural capability through education and training.
Before you join, you'll need to complete pre-employment checks (including drug testing, with some roles requiring health screening).
As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.
We are an equal opportunity employer and welcome applications from all qualified candidates.
We are committed to providing a fair and accessible hiring process.
#J-*****-Ljbffr
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Unlock Your Visitor Services Potential: Insight & Career Growth Guide
Real-time Visitor Services Jobs Trends in Hawke's Bay, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Visitor Services in Hawke's Bay, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1472 jobs in New Zealand and 49 jobs in Hawke's Bay. This comprehensive analysis highlights market share and opportunities for professionals in Visitor Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Napier City Council is currently hiring and seeking a Visitor Services Supervisor – Retail & Admissions Community Services · National Aquarium Of Nz to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Visitor Services Supervisor – Retail & Admissions Community Services · National Aquarium Of Nz Jobs Hawke's Bay.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Napier City Council adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Visitor Services Supervisor – Retail & Admissions Community Services · National Aquarium Of Nz Jobs New Zealand varies, but the pay scale is rated "Standard" in Hawke's Bay. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Visitor Services Supervisor – Retail & Admissions Community Services · National Aquarium Of Nz typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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