Transport Network Operator - Expression of Interest
Join to apply for the Transport Network Operator - Expression of Interest role at Auckland Transport .
Keeping people safe and moving is our main goal.
Auckland Transport Operations Centre (ATOC) is responsible for ensuring our customers’ journeys are safe, reliable, and consistent.
We need a new set of eyes on our network.
Here’s what we are looking for:
- Systems savvy – can easily learn and use multiple systems
- Proactive and reactive – able to make quick decisions
- Ability to multi‑task while working under pressure
Interested?
Check our ATOC video:
Responsibilities
- Real‑time monitoring of the transport network using CCTV and other sources
- Incident management – coordinating responses to crashes, breakdowns, storms, and other events
- Optimising traffic signals in real‑time to improve safety and efficiency
- Providing travel information to ensure customers are informed before and during journeys
- Managing the impact of planned activity such as roadworks and public events
- Responding to planned and unplanned events and optimising customer journeys
Qualifications
- Experience using multiple systems
- Strong multi‑tasking and organisational skills
- Personal resilience – sustain high energy and positivity
- Problem‑solving skills with an analytical approach
- Excellent verbal and written communication skills
- Good command of spoken English for radio transmission
- Strong customer service ethos
- High attention to detail, accuracy, and meeting deadlines
- Transport management or emergency services background desirable but not essential
- Ability to work 12‑hour shifts, including overnight shifts
Shift pattern
24‑hour shift rotation including weekends: two 12‑hour days, followed by two 12‑hour nights, then four days off.
Benefits
- Investment in professional development and training
- 25% discount on public transport across Auckland
- Modern North Shore office (Smales Farm)
- Paid parental and partner leave
- Study assistance and wellbeing benefits
- Professional memberships
- AT Connect groups (Mana ka Māori, , etc.)
Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.
Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
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