Trainee Case Manager

Job description

Trainee Case Manager page is loaded## Trainee Case Managerlocations: Wellington: Aucklandtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 22, 2025 (29 days left to apply)job requisition id: JR **About Asteron Life**Asteron Life has been supporting New Zealanders for nearly 150 years.

We are here tohelp customersbuild bright futures and protect what matters most.

We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.**The Opportunity**Step into a career that makes a real difference! Asteron is seeking a Trainee Case Manager to join our dynamic claims team in a full-time, permanent role.

This is an exceptional entry-level opportunity for someone ready to launch their career in the life insurance industry.

You’ll be trained to assess and manage low-touch and non-active disability claims, working within our trusted claims philosophy to deliver outstanding service and support to our clients.In this role, you’ll build meaningful relationships with claimants, guiding them through recovery and return-to-work plans with empathy, clarity, and professionalism.

You’ll learn to interpret policy definitions, evaluate medical and financial evidence, and contribute to the smooth progression of claims.

With strong communication and problem-solving skills, you’ll become a key player in ensuring our clients feel heard, supported, and empowered throughout their journey.We’re looking for someone with a keen eye for detail, excellent time management, and a genuine ability to connect with vulnerable individuals.

Prior claims experience is a bonus—but not essential.

If you’ve worked in customer service or admin and are ready to grow, we’ll provide the training and mentorship to help you thrive.

Join us and be part of a team that values integrity, collaboration, and continuous development.**Your Story**We have adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience.

To thrive in this environment ideally a candidate has the following attributes:* Prior claims experience is preferred but not essential - this is a development role.* Exposure to customer service and/or administrative roles is advantageous.* Knowledge of the Life Insurance Industry, including processes and products is desired.* Attention to detail* Ability to deal with vulnerable and strong empathy skills* Excellent verbal and written communication skills* Excellent time management* Excellent negotiation skills* Ability to establish supportive client relationships and effectively monitor client’s plans* Problem solving capabilities* Tertiary qualification in health sciences, case management or related field (preferred but not essential)* Some accounting skills desirable* Medical training is desirableAt Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:* Career pathways, including local and global mobility opportunities.* Leading Learning Platforms and support in professional development* Medical Plan and Wellbeing Programs* Life, Income Protection and Trauma Cover.**Accessibility and Checks** Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.

Please feel free to contact our Talent Team directly at **Privacy Policy**Please refer to our to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page .Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive.

We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.Life Insurance is in our DNA.

It is our core business, our passion and our commitment.

We acquire and consolidate life insurance businesses and apply our expertise - operational, technical, regulatory, compliance and investment - to improve their performance and achieve operational efficiencies.Since 2003, various Resolution entities have committed over US$15 billion of equity in the acquisition, reinsurance, consolidation and management of 28 life insurance companies.

Together, these companies have served the needs of over 10 million policyholders while managing over US$320 billion of assets.We are a community of talented, high performing, passionate people who are spread across the globe.

We seek out talented, ambitious people with first-class credentials and experience, coupled with the right mindset.

We then commit to their personal and professional development, and to further advancing their careers.We hope to offer our people a career, not just a job.

Check out our current employment openings and see if Resolution Life is right for you.Learn more about
#J-18808-Ljbffr

Required Skill Profession

Agriculture, Forestry, Fishing, And Hunting