• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
New Zealand Jobs Expertini

Technology Experience Analyst Job Opening In Auckland – Now Hiring Bupa Group


Job description

Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work.

It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable.

In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages.

You’ll be part of an inclusive culture where you can make a difference while growing your career.

It’s a big call.

But imagine the impact you could make.

Where you’ll make an impact

This is a customer focused role, based in our Newmarket support office you will be ensuing our users have a point of contact, and you will be responsible for providing IS support services for our ICT environment.

Where you will make an impact

  • Managing and overseeing the ServiceNow platform and Service Desk processes for efficient ticket management.

  • Act as the primary contact for People Systems and Property Technology technical support, including CCTV and Nurse Call systems.

  • Coordinate scheduling and triage for technical support requests.

  • Maintain stock management and the Configuration Management Database (CMDB) for accurate tracking of assets.

  • Diagnose and resolve hardware-related issues for computers, laptops, printers, phones, and other peripherals.

  • Install, configure, and maintain hardware components to meet user needs effectively.

  • Provide clear technical assistance and support to users, guiding them through troubleshooting steps.

  • Maintaining comprehensive documentation of incidents, solutions, and configurations to build a knowledge base.

  • Facilitate continuous service improvement initiatives, focusing on end-user automation and documentation updates on SharePoint.

About You

  • Proven experience in IT Support Services, ideally in a healthcare or similar environment, via phone and onsite.

  • Proficiency with Microsoft Desktop Operating Systems and Office application suite.

  • Proven experience in service management tools, particularly ServiceNow, and familiarity with ticket management processes.

  • Knowledge of stock management practices, CMDB management, and project coordination.

  • ITIL, to at least foundation level.

  • Computer building and troubleshooting skills at hardware and software level.

  • Excellent communication and interpersonal skills for relationship management.

  • Strong customer service orientation.

  • Highly self-motivated and directed with ability to work as part of a team.

Extra Reasons to Belong

  • Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.

  • Wellbeing discounts, EAP counselling services, study support, and cultural leave.

  • Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.

  • Professional Development – in-house and external training and development.

  • Industry-competitive remuneration and benefits, and internal reward and recognition programmes.

#J-18808-Ljbffr

Required Skill Profession

Business Intelligence & Analysis


  • Job Details

Related Jobs

Bupa Group hiring Technology Experience Analyst Job in Auckland, Auckland, New-Zealand
Bupa Group
Auckland, Auckland, New-Zealand
Bupa Care Services NZ Limited hiring Technology Experience Partner Job in Christchurch, Canterbury, New-Zealand
Bupa Care Services NZ Limited
Christchurch, Canterbury, New-Zealand
Bupa Care Services NZ Limited hiring Technology Experience Partner Job in Hamilton, Waikato, New-Zealand
Bupa Care Services NZ Limited
Hamilton, Waikato, New-Zealand
ASB Bank hiring Senior Digital Experience Analyst Job in Auckland, Auckland, New Zealand
ASB Bank
Auckland, Auckland, New Zealand
ASB Bank hiring Senior Digital Experience Analyst Job in Auckland, Auckland, New Zealand
ASB Bank
Auckland, Auckland, New Zealand
AUCKLAND UNIVERSITY OF TECHNOLOGY hiring AI Technology Senior Analyst Job in Auckland CBD, Auckland, New Zealand
AUCKLAND UNIVERSITY OF TECHNOLOGY
Auckland CBD, Auckland, New Zealand
AUCKLAND UNIVERSITY OF TECHNOLOGY hiring AI Technology Senior Analyst Job in Auckland CBD, Auckland, New Zealand
AUCKLAND UNIVERSITY OF TECHNOLOGY
Auckland CBD, Auckland, New Zealand
Beyond Recruitment hiring Ai Technology Senior Analyst Job in Auckland, Auckland, New-Zealand
Beyond Recruitment
Auckland, Auckland, New-Zealand
Beyond Recruitment hiring AI Technology Senior Analyst Job in Auckland, Auckland, New-Zealand
Beyond Recruitment
Auckland, Auckland, New-Zealand
Auckland University Of Technology hiring Ai Technology Senior Analyst Job in Auckland, Auckland, New-Zealand
Auckland University Of Technology
Auckland, Auckland, New-Zealand
Farmlands Co-Operative hiring Technology And Digital Experience Partner Permanent Job in Christchurch, Canterbury, New-Zealand
Farmlands Co-Operative
Christchurch, Canterbury, New-Zealand
Ministry Of Social Development hiring Senior Technology Risk Management Analyst Job in Wellington, Wellington, New-Zealand
Ministry Of Social Development
Wellington, Wellington, New-Zealand
New Zealand Government hiring Senior Technology Risk Management Analyst Job in Auckland, Auckland, New-Zealand
New Zealand Government
Auckland, Auckland, New-Zealand
New Zealand Government hiring Senior Technology Risk Management Analyst Job in Wellington, Wellington, New-Zealand
New Zealand Government
Wellington, Wellington, New-Zealand
Ministry of Social Development hiring Senior Technology Risk Management Analyst Job in Wellington, Wellington, New-Zealand
Ministry of Social Development
Wellington, Wellington, New-Zealand
New Zealand Government hiring Senior Technology Risk Management Analyst Job in Auckland, Auckland, New-Zealand
New Zealand Government
Auckland, Auckland, New-Zealand
New Zealand Government hiring Senior Technology Risk Management Analyst Job in Wellington, Wellington, New-Zealand
New Zealand Government
Wellington, Wellington, New-Zealand
Kiwibank hiring Lead Technical Analyst - Enterprise Technology Job in Wellington, Wellington, New-Zealand
Kiwibank
Wellington, Wellington, New-Zealand
Farmlands hiring Technology and Digital Experience Partner (Fixed Term) Job in Christchurch, Canterbury, New-Zealand
Farmlands
Christchurch, Canterbury, New-Zealand
Farmlands hiring Technology And Digital Experience Partner (Fixed Term) Job in Christchurch, Canterbury, New-Zealand
Farmlands
Christchurch, Canterbury, New-Zealand
Synapxe hiring Assistant Lead Analyst - Technology (Digital Platform) Job in Queenstown, Otago, New-Zealand
Synapxe
Queenstown, Otago, New-Zealand
Accenture New Zealand hiring *Ai Llm Technology Arch Sr. Analyst* Job in Auckland, Auckland, New-Zealand
Accenture New Zealand
Auckland, Auckland, New-Zealand
Synapxe hiring Assistant Lead Analyst - Technology (Digital Platform) Job in Queenstown, Otago, New-Zealand
Synapxe
Queenstown, Otago, New-Zealand
Craigmore Corporate hiring Information Systems & Technology Data And Bi Analyst Job in Christchurch, Canterbury, New-Zealand
Craigmore Corporate
Christchurch, Canterbury, New-Zealand
Ko Matou About Us hiring Technology Mainframe Analyst (12-Month Fixed-Term) Job in New Zealand, New Zealand, New-Zealand
Ko Matou About Us
New Zealand, New Zealand, New-Zealand
NZX Limited hiring Customer Experience Representative - Customer Experience Job in Auckland, Auckland, New-Zealand
NZX Limited
Auckland, Auckland, New-Zealand
Nzx Limited hiring Customer Experience Representative - Customer Experience Job in Auckland, Auckland, New-Zealand
Nzx Limited
Auckland, Auckland, New-Zealand
Australia and New Zealand Banking Group Limited (ANZ) hiring Senior Technology Business Analyst - 12 Months Fixed Term Job in New Zealand
Australia and New Zealand Banking Group Limited (ANZ)
New Zealand
Australia and New Zealand Banking Group Limited (ANZ) hiring Senior Technology Business Analyst - 12 Months Fixed Term Job in New Zealand
Australia and New Zealand Banking Group Limited (ANZ)
New Zealand
Australia and New Zealand Banking Group Limited hiring Senior Technology Business Analyst - 12 Months Fixed Term Job in Wellington, Wellington, New-Zealand
Australia and New Zealand Banking Group Limited
Wellington, Wellington, New-Zealand

Unlock Your Technology Experience Potential: Insight & Career Growth Guide


Real-time Technology Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technology Experience in Auckland, New Zealand, highlighting market share and opportunities for professionals in Technology Experience roles.

1775 Jobs in New Zealand
1775
251 Jobs in Auckland
251
Download Technology Experience Jobs Trends in Auckland and New Zealand

Are You Looking for Technology Experience Analyst Job?

Great news! is currently hiring and seeking a Technology Experience Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bupa Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Technology Experience Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technology Experience Analyst?

Key qualifications for Technology Experience Analyst typically include Business Intelligence & Analysis and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technology Experience Analyst?

To improve your chances of getting hired for Technology Experience Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technology Experience Analyst Job Success

Bupa Group interview tips for Technology Experience Analyst

Here are some tips to help you prepare for and ace your Technology Experience Analyst job interview:

Before the Interview:

Research: Learn about the Bupa Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technology Experience Analyst interview at Bupa Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bupa Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technology Experience Analyst Positions

Setting up job alerts for Technology Experience Analyst is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!