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Urgent! Technician Service Coordinator Job Opening In Auckland – Now Hiring Kings Recruitment Ltd

Technician Service Coordinator



Job description

Service Coordinator – based in modern Wiri based office
We're looking for an exceptionally organised and customer-focused Service Coordinator to manage the schedule, travel, and workflow of Service Technicians across the North Island, while delivering high-quality administrative support.
Join a leading global packaging company with a strong engineering focus, based at their South Auckland head office, and play a pivotal role in keeping their service operations running smoothly.
About the Company
Supplying cutting-edge packaging machinery and solutions to food manufacturing plants nationwide, this company is a leader in innovation, quality, and service.
In the Machinery Service & Parts division, you'll be the key link supporting a team of 8–10 Service Technicians, ensuring seamless coordination and exceptional customer experiences.
Why Work Here?
Supportive, social, high-energy company culture – you'll never be bored
Excellent induction and ongoing training
Modern offices and systems
Competitive salary plus 9% superannuation / KiwiSaver
Early start / early finish – Monday to Friday, 7.30am–4pm
About You
3+ years in a busy, fast-paced coordination role – scheduling and multi-tasking are second nature
Confident on the phone – you coordinate verbally, then follow up in writing with precision and attention to detail
Previous experience scheduling service technicians (advantageous)
Experience liaising with engineers or similar technical professionals (advantageous)
Highly motivated self-starter with initiative and problem-solving skills
Clear, professional communication – written and verbal
Confidence dealing with technicians, internal teams, and top-tier customers – firm, fair, and friendly
Experience booking travel and managing technician time efficiently, with strong NZ geographical knowledge
Proficiency in Microsoft Office (Excel essential); SAP knowledge an advantage (can be taught if MS skills are excellent)
Experience preparing quotes, invoices, and reports
Willingness to learn technical documentation for packaging machinery and parts
Flexibility for occasional weekend or after-hours calls
Can do attitude, upbeat personality, energy, and plenty of initiative
Works autonomously and as part of a team – enjoys a laugh while getting results
The Role
Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM
Build strong relationships with staff and customers, positioning the company as the partner of choice
Provide administrative support to the Service Manager
Organise travel, accommodation, and process expenses for approval
Code and enter expenses into SAP
Maintain and update parts lists for each machine with technician input
Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability
Collate Operations department timesheets
Prepare SAP quotes and service invoices
Assist with creating customer Preventative Maintenance Agreements
Generate weekly updates and reports
Provide after-hours administrative support for urgent customer needs (as required)
Please note:
Occasional after-hours work applies; a phone and laptop will be provided.
Only candidates currently in NZ with valid work rights will be considered
Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.
How to ApplyPlease apply here, ideally with your CV in Word format.
A cover letter is not required.
Your contact for this role is ****** ***********


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    Unlock Your Technician Service Potential: Insight & Career Growth Guide


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