Technical Support Specialist

Job description

Overview

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At F5, we strive to bring a better digital world to life.

Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people.

That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

This unique opportunity is ideal for a motivated technologist with broad skillset to deliver technical solutions to enable our workforce in a fast-paced environment.

You will tackle problems, repair relationships, and document technical interactions related to Windows 11, macOS clients, and our infrastructure systems.

To help deliver these services, we are looking for an advanced Service Desk Coordinator with a deep knowledge of modern end-user computing solutions including mobile technologies.

In this hybrid role, you will also develop system administration and platform skills to support the server and network infrastructure for the company.

You will be empowered to own and deliver technologies that enable our business users to be agile and flexible in terms of the way they work.

What You’ll Do:

• Evaluate, Test and recommend new technology as it relates to the end user
• Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems
• JAMF / SCCM package creation administration and support
• Interface with other Digital teams to solve complex issues
• Create / Maintain support solutions and documentation for service desk
• Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, Digital staff, vendors, customers, etc.
  
  
• Aid technical staff, leads large complex projects and conference room management
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Performs other related duties as assigned

What You’ll Bring:

• Bachelor’s degree in computer science, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency
• Minimum of two (2) years as Desktop Support Analyst or equivalent
• Show us 3+ years of strong customer service experience
• CompTIA (or similar) certifications are preferred such as A+, Security+, and Network+
• JAMF certifications are preferred such as Jamf 100 or greater
• Microsoft certifications are preferred such as M365 Certified: Modern Desktop Administrator Associate or greater
• Administrator-level knowledge of client management systems: Configuration Manager, Jamf, and Microsoft Intune
• Working knowledge of Device Trust, both Client and Tooling.
  
  Azure, Intune & Jamf
• Advanced understanding and promotion of end user technology standards for hardware, OS, core applications, and peripherals
• Advanced troubleshooting capabilities of M365, Windows 11 and macOS clients
• Working knowledge of directory services (LDAP, AAD, AD) and M365 stack
• Working hands-on familiarity with networking (TCP/IP) and server equipment, operating systems (Windows 2010/2011/Linux), infrastructure application (DNS/SMTP/DHCP, etc.), storage systems, and IT infrastructure operations
• Working knowledge of conferencing rooms solutions, i.e. Teams / Zoom / Slack
• Proactively automate, streamline and simplify engineering processes and routine tasks
• Operates in a minimal direction
• Good Problem Analysis and Solving Skills: ability to fix a complex issue down to potential contributing components, identify root cases if possible or capture supporting evidence for customer concern

What You’ll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, comprehensive benefits, and cool perks
• Culture of Giving Back
• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.

However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

F5 offers a variety of reasonable accommodations for candidates.

Requesting an accommodation is completely voluntary.

F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

Request by contacting

Required Skill Profession

Technical Support & Administration