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Urgent! Technical Support Engineer Job Opening In Waikato – Now Hiring Everest People
Base salary + medical insurance + bonus based on company performance.
Bridge the gap between Customer Support and Software Development.
Located on Earthmover Crescent, Burbush, Hamilton.
About the business
Everest People are thrilled to partner with COMS Systems Limited to support the team in their search for a Technical Support Engineer.
COMS Systems automate manual processes for the Gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency.
Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.
The team consists of a talented crew of in-house Designers and Engineers and led by Directors who have an average of 20+ years' experience in the industry!
Known for their friendly phone manner and ability to never leave anything unresolved - you could be their next crucial team member.
Check out COMS 'Meet the Team' page to get to know the faces of this reputable business:
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About the role
As COMS Systems Technical Support Engineer, you will provide advanced technical support, troubleshoot complex issues, and resolve software bugs to ensure a seamless user experience.
Identify and resolve technical issues or bugs reported by users escalated to Level 2 and 3 Support.
This involves analysing code, logs, and other relevant information to pinpoint the root cause of problems.
Interact with users to understand and address their concerns, answer queries, and provide assistance in using the software effectively.
Collaborate with the development team and support team to fix and test identified bugs, ensuring that updates and patches are released to improve software reliability.
Create and maintain documentation, such as FAQs, user guides, and troubleshooting manuals, to help users navigate and troubleshoot common issues.
Effectively communicate technical information to non-technical users, helping them understand and resolve issues.
About you
We are looking for a positive, solutions focussed individual to communicate effectively with technical and non-technical stakeholders.
You will join level 3 support, demonstrating a strong commitment to your customers.
You'll learn quickly and be able to adapt to new software and technologies
If you offer the following, apply now!
1+ years of experience working in a software engineering role.
Prior experience in customer or technical support, troubleshooting, and debugging.
Experience in Agile development processes (Jira).
Experience working with Ticketing and Incident management (Jira).
Experience working in a Software-as-a-Service (SaaS) environment.
Experience in C# and .
NET Core (REST APIs, Worker Services, WPF).
Experience using JavaScript and JavaScript frameworks (NodeJS, VueJS, Webpack).
Experience using relational and non-relational databases (Microsoft SQL, Redis, PostgreSQL).
Understanding and strong habits in TDD practices and tooling (XUnit/Postman/SOAP UI).
Knowledge of CI/CD practices and tooling (Teamcity/Azure DevOps).
Knowledge of source control (Git Flow, Git, Bitbucket).
Understanding of cloud services (Experience with Microsoft Azure services would be ideal) (Docker, Serverless, Azure Saas Services).
Understanding of distributed systems and design practices.
Benefits
Medical Insurance.
Laptop or Tablet.
Bonus based on company and individual performance.
For confidential enquiries please call Recruitment Partner, Helen Dale at Everest People on ************.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Waikato, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Waikato, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4891 jobs in New Zealand and 121 jobs in Waikato. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Everest People is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Waikato.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Everest People adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs New Zealand varies, but the pay scale is rated "Standard" in Waikato. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Engineer interview at Everest People, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Everest People's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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