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Technical Product Support Engineer (CMP) Job Opening In Queenstown – Now Hiring Applied Materials


Job description

Overview

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.

Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field.

Generates and presents system performance data as required.

This includes performance metrics such as MTBF, MTBI and Availability.

Reporting will also include process data and I/W spending analysis.

Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans.

Presents at customer level.

Ensures field implementation.

Responsibilities

  • Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

  • Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

  • Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.

  • Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

  • Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field.

  • Generates and presents system performance data as required.

    This includes performance metrics such as MTBF, MTBI and Availability.

    Reporting will also include process data and I/W spending analysis.

  • Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans.

    Presents at customer level.

    Ensures field implementation.

Qualifications

  • Prior experiences in CMP/ Vacuum and Thermal systems equipment is highly preferred especially for those with field/ customer support background.

  • Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.

  • Able to communicate clearly and effectively with customers and internal teams.

    At times, meetings may be at Europe/ US time zones.

  • Comfortable in working inside cleanroom/ lab at times to perform lab development work.

  • Able to work well in a team environment and adapt to changing priorities.

  • 50% overseas travel to countries in Asia.

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Required Skill Profession

Installation, Maintenance & Repair


  • Job Details

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Unlock Your Technical Product Potential: Insight & Career Growth Guide


Real-time Technical Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Product in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Technical Product roles.

2488 Jobs in New Zealand
2488
50 Jobs in Queenstown
50
Download Technical Product Jobs Trends in Queenstown and New Zealand

Are You Looking for Technical Product Support Engineer (CMP) Job?

Great news! is currently hiring and seeking a Technical Product Support Engineer (CMP) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Applied Materials adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Technical Product Support Engineer (CMP) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Product Support Engineer (CMP)?

Key qualifications for Technical Product Support Engineer (CMP) typically include Installation, Maintenance & Repair and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Product Support Engineer (CMP)?

To improve your chances of getting hired for Technical Product Support Engineer (CMP), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Product Support Engineer (CMP) Job Success

Applied Materials interview tips for Technical Product Support Engineer (CMP)

Here are some tips to help you prepare for and ace your Technical Product Support Engineer (CMP) job interview:

Before the Interview:

Research: Learn about the Applied Materials's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Product Support Engineer (CMP) interview at Applied Materials, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Applied Materials's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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