Technical Account Manager

Job description

OverviewAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.
Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.
Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Join us to help shape the future of AWS Aotearoa during an exciting period of growth, including the launch of our new AWS Region in ****, expected to create 1,000 jobs and contribute NZ$10.8B to New Zealand's GDP over 15 years.RoleAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.ResponsibilitiesYou'll build solutions, provide technical guidance and advocate for the PartnerEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk managementConsult with a range of partners from developers through to C-suite executivesCollaborate with Sales Account Managers, AWS Solutions Architects, Business Developers, Professional Services Consultants, and Cloud Support EngineersWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service disruptions, metrics, detailed prelaunch planningBeing part of a wider Enterprise Support team you'll provide post-sales, consultative expertiseSolve a variety of problems across different customers as they migrate their workloads to the cloudPlan and execute successful business-critical events including product launches, migrations, and modernisations for your customers on AWSA day in the lifeAs a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.
You'll craft and execute strategies to drive our customer's adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country.
These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Watch a short video about life as a Technical Account Manager team here The TeamDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.Basic Qualifications5+ years of technical engineering experienceExperience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentBachelor's degreePreferred QualificationsExperience with AWS services or other cloud offeringsExperience in internal enterprise or external customer-facing environment as a technical leadOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Amazon Web Services New Zealand LimitedJob ID: A*******
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