Technical Account Manager

Job description

The Company:
Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies.
Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.
Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments.
Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.
The Role
We are seeking a motivated Technical Account Manager to provide onboarding and proactive ongoing value and support to Varonis customers.
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.
To be successful, you must be a motivated self-starter, committed to continuous self-development and education, and possess strong technical acumen and customer service skills.
All Varonis employees are Customer Success Managers, and Technical Account Managers are the tip of the spear.
The Location
We are considering candidates who can work remotely, located within the East Coast.
The Requirements
Bachelor's Degree or equivalent experience
4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent communication skills, both written and verbal
Proven problem-solving abilities
Commitment to customer success
Team-oriented mindset
Sales-oriented
Ability to work creatively and analytically in problem-solving environments
Willingness to travel up to 25%
The Responsibilities
Ensure data protection from insider threats, cyber-attacks, and policy violations
Onboard customers to Varonis platforms and deliver ongoing value and support
Perform proactive health checks, provide hands-on product training, and share best practices
Prepare and deliver quarterly business reviews and blast radius reviews
Identify and promote upsell opportunities alongside Sales
Learn new Varonis products and develop expertise in clients' security ecosystems
Assist Account Managers and Sales Engineers with renewal risk assessment and remediation
Serve as the primary technical contact, supporting support and engineering teams
Advocate for customers internally, ensuring feedback is documented and addressed
Engage with customers at all organizational levels, including C-suite executives
Research, control, and remediate customer technical issues promptly with recommended actions
Escalate issues to management when necessary
Create knowledge base content for internal and customer use
We invite you to check out our Instagram page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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