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Urgent! Team Leader Customer Onboarding Team Job Opening In Auckland – Now Hiring ASB Bank

Team Leader Customer Onboarding Team



Job description

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka

ASB is accelerating investment in our technology and teams to put the very best digital experiences into our customers' hands.

This is a fantastic recognition of the people driving our mahi.

We are currently recruiting for a Team leader for our Customer Onboarding team  on a full time basis for who has what it takes to deliver top and accurate results in a fast paced, detail oriented and deadline focused environment.

Tea tūranga | The role:

The Customer Onboarding (COB) team is a group of Onboarding Specialists tasked with providing EXCEPTIONAL service to our customers and colleagues around the on-boarding of new entity customers.

We recognise that the process associated with this is hard and hard to get right for our customers, and so our service offering looks to alleviate this pain by having the tricky parts of the process performed by specialists.



Our team has 2 main focuses:

1.

We are focused on how easy we can make it for new enterprise customers to join the bank and how positive we can make their experience during this process

2.

At the same time we are focused on the goal of being compliant with requirements of AML/CFT and CRS legislation.

Our function is part of Customer Verification Services (CVS) within Financial Crime Operations (FCO) where we are working together to raise awareness, prevent and combat financial crime for all New Zealanders.

The role needs someone who has previous leadership experience, a growth mindset, strong communication skills with the ability to translate complex concepts for different audiences.

A minimum of 5 years of experience in Compliance, Risk, Financial Crime is highly advantageous.

Ō pūkenga | About you:  

As a  Team Leader  within the COB Team, you will be responsible for the day-to-day leadership of your team.

You will lead, coach and motivate staff to drive performance, providing clear direction to enable your team to deliver unbeatable customer experiences at all times.

  • Lead and develop a dynamic team who are responsible for ensuring compliance with AML/CFT and CRS/FATCA policy through verification of customer data
  • Maintain team performance and a dynamic work environment where open communication, transparency and coaching enables people to develop and succeed
  • Manage risk effectively and grow a good risk culture within your team to minimise operational and reputational risk
  • Champion, develop and build a strong customer service focus throughout the team
  • Strong task management capability with proven problem-solving skills
  • An in-depth knowledge of Financial Crime disciplines is preferred
  • Te mahi ki ASB | Working for ASB:

    At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United).

    Our strength comes from caring about our people, our customers, our community, and environment.

    As a value driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together.

    We offer excellent career progression opportunities and a flexible and supportive culture.

    We help our people grow and we celebrate together.

    A position description is attached, and applications are invited online.

    Me pēhea te tono | How to apply?

    If we've nailed our pitch and this role sounds like it might be the one for you then please click apply… we'd love to hear from you! 

    Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.


    Required Skill Profession

    Assemblers And Fabricators



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