Systems Administrator Infrastructure: Medtech

Job description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers.

We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets.

In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc.

5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500.

Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Medtech is the market-leading provider of primary health tech solutions in NewZealand .

We provide advanced practice management software and other state-of-the-art health technology solutions that enable health professionals to provide ‘healthier care’.

Summary of Position

The Systems Administrator – Infrastructure is responsible for ensuring that Medtech staff and contractors can perform their roles effectively by maintaining secure, connected, and reliable technology systems.

This role involves day-to-day monitoring, repair, and installation of approved hardware and software, along with providing support, training, and troubleshooting as required.

You will play a key role in maintaining Medtech’s core systems, infrastructure, and cloud environments, while ensuring data security, compliance, and operational excellence.

Key Outcomes and Responsibilities

Operational Excellence

• Ensure Medtech users and contractors have uninterrupted access to approved systems and software required to perform their roles.
  
  
• Provision, maintain, and repair desktop/workstation hardware and approved software.
  
  
• Add and maintain end-user accounts, permissions, access rights, and storage allocations in accordance with company policy and procedures.
  
  
• Help maintain the IT fixed asset register for warranty, licensing, allocation, and software management purposes.
  
  

System and Platform Support

• Support core operational platforms including Microsoft Dynamics 365 (CRM), SharePoint, Office 365, Telephony (8x8), Azure Active Directory, DevOps, and related infrastructure.
  
  
• Monitor incident management queues and ensure completeness of outsourced service operations and system availability (servers, applications, and networks).
  
  
• Contribute to software/system deployments and support CAB (Change Advisory Board) and release management processes.
  
  
• Manage licensing and subscriptions to ensure compliance and system availability.
  
  
• Manage Medtech’s cloud infrastructure and work closely with contracted service providers to maintain expected service levels.
  
  
• Provide scheduled and rostered on-call support where required.
  
  

Security and Compliance

• Ensure a secure information and systems environment for all Medtech staff and contractors.
  
  
• Assess and maintain appropriate security configurations within infrastructure and deployed applications to protect company data and code.
  
  
• Maintain security configuration of firewalls, servers, and other infrastructure components.
  
  
• Ensure all policies and procedures are strictly adhered to.
  
  
• Assist with regular reviews of ISO and ISMS policies and procedures.
  
  
• Assist with internal and external audits as required.
  
  

What You Bring to the Role

• Minimum 5 years’ experience in systems administration.
  
  
• Broad and practical knowledge of computer operations, operating systems, and network communications.
  
  
• Demonstrable experience with Azure Cloud platforms, including Office 365, Dynamics, Azure Active Directory, MDM, and Azure Security tools.
  
  
• Customer-service driven, with advanced problem-solving and analytical skills.
  
  
• Excellent communication skills, both oral and written, with a collaborative and open approach.
  
  

And here’s what we offer:

• You’ll be joining an organization that is purpose-led, and delivering technology that impacts New Zealanders’ lives everyday
• We are passionate about staff development
• Awesome offices in Wynyard Quarter
• Family friendly
• An annual wellbeing allowance

You must have the right to live and work in New Zealand to apply for this job.

At Medtech, we value adaptability and recognize that business needs may evolve over time.

As such, this position description is subject to change.

Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve.

As a collective, our goal is to impact lasting change through our actions.

Together, we unite for equality and equity.

Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Required Skill Profession

Technical Support & Administration