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Support Engineer (Level 2) Job Opening In Wellington – Now Hiring New Era Technology


Job description

Join New Era Technology, where People First is at the heart of everything we do.

With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.

Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.

Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Apply today and help us shape the future of work—together.

What is the role

Monday - Friday 40 hour working week.

Based across multiple client sites in Wellington and working within the education sector, you would be the first point of contact for any IT-related issues.

Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues.

Collaborating with cross-functional teams to resolve complex problems.

As part of this role, you will be completing daily timesheets which require attention to detail.

This role involves local travel across Wellington, so flexibility is important.

A company vehicle may be provided from time to time to support your commute.

Requirements:

  • Must be a NZ Citizen or hold permanent residency
  • Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

  • Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.

  • Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.

  • Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.

  • Uphold IT security standards and ensure compliance with industry best practices.

  • Collaborate with clients to understand technical requirements and deliver effective solutions.

  • Maintain accurate technical documentation and contribute to continuous improvement initiatives.

  • Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Desirable:

  • Degree in IT or related field, or equivalent hands-on experience
  • Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.

  • Strong knowledge of hardware, OS, and virtualization technologies
  • Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
  • Solid understanding of networking (TCP/IP), cloud platforms, and IT security
  • Experience managing networks and firewall configurations
  • Excellent troubleshooting, documentation, and communication skills
  • Client-focused, analytical, and able to manage multiple priorities
  • Self-driven with a proactive approach to learning and problem-solving

What we offer

  • A friendly team environment with a strong technical support network.

  • Opportunity to work with the IT industry's latest technologies.

  • Internal career growth for high performers and IT super-stars
  • An opportunity to earn while you learn with our Certification Bonus Program
  • EAP Program – Raise limited.

    Three free sessions per year.

  • Cost price on products from our suppliers
  • Referral Bonus Initiative
  • School holiday – Projects and Training opportunities

New Era Technology, Inc., and its subsidiaries are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.

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Required Skill Profession

Installation, Maintenance & Repair


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Wellington, New Zealand, highlighting market share and opportunities for professionals in Support Engineer roles.

15754 Jobs in New Zealand
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771 Jobs in Wellington
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Download Support Engineer Jobs Trends in Wellington and New Zealand

Are You Looking for Support Engineer (Level 2) Job?

Great news! is currently hiring and seeking a Support Engineer (Level 2) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at New Era Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Support Engineer (Level 2) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer (Level 2)?

Key qualifications for Support Engineer (Level 2) typically include Installation, Maintenance & Repair and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer (Level 2)?

To improve your chances of getting hired for Support Engineer (Level 2), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer (Level 2) Job Success

New Era Technology interview tips for Support Engineer (Level 2)

Here are some tips to help you prepare for and ace your Support Engineer (Level 2) job interview:

Before the Interview:

Research: Learn about the New Era Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer (Level 2) interview at New Era Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the New Era Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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