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Urgent! Support Agent Job Opening In Hastings – Now Hiring Fingermark
Support Fingermark's global technology products
Troubleshoot, resolve and manage incidents across multiple time zones
Be part of a collaborative global support team
Competitive Salary + On-call Retainer + Paid Overtime + Flexible Working
Keep Fingermark's global technology running smoothly for the world's biggest QSR brands.
About Fingermark
FingermarkTM is a global tech company headquartered in Hastings, Hawke's Bay with locations and people based throughout New Zealand, Australia, Brazil, Philippines and the United States.
For over 17 years it has been a world leader in digital transformation and leads the way in the development of Artificial Intelligence (AI) and associated hardware products for the Quick Service Restaurant (QSR) sector.
Fingermark designs, builds and deploys leading-edge digital technology solutions enabling operational efficiency, revenue gains and enhanced customer experiences.
From AI software with real-time business analytics and consultancy through to kiosks and menu boards - Fingermark designs fit-for-purpose innovative solutions and ecosystems.
Fingermark are partnering with some of the world's biggest QSR brands to deliver innovative solutions that transform how they do business.
To help us deliver on our vision, we are looking for a motivated and capable Support Agent.
About the role
As a Support Agent, you'll help keep Fingermark's global technology fleet running smoothly.
You'll be the first point of contact for customers, vendors, and partners, diagnosing and resolving technical issues, coordinating onsite technicians, and making sure processes and documentation are followed.
This is a full-time role (40 hours per week + on call, rostered) providing hands-on technical support across multiple time zones.
It suits someone who's practical, calm under pressure, and confident working through complex problems with a global team.
Over time, you'll develop deep product knowledge and become a go-to person for support across Fingermark's platforms.
What you'll do:
Diagnose and resolve technical issues across hardware and software installations
Coordinate with third-party vendors and technicians for onsite and remote support
Manage support requests, incidents, NOC alerts, and major issues
Monitor and meet SLA requirements
Assist with product deployments and rollouts
Maintain accurate documentation for processes and incidents
Contribute to process improvement and efficiency initiatives
Participate in an after-hours support roster for P1 & P2 incidents
About you
You'll bring a mix of people skills and technical know-how, along with a steady approach when things get busy.
You'll ideally have:
Level 1.5–2 technical capability in Desktop, Linux, and Google systems
Experience with web APIs, JSON, Ansible, or AWX/YAML (advantageous but not required)
Experience with Netsuite is a bonus (training provided)
Strong communication and collaboration skills
Proven problem-solving ability and attention to detail
Ability to mentor and share knowledge with others
Relevant tertiary qualification or equivalent experience in a similar technical support role
Why join us?
This is an exciting time join the Fingermark team.
We are in a growth phase with customers and opportunities in multiple global markets.
They are in the business of providing next-generation connected experiences utilising an effective combination of hardware and software.
They aim to make it easier for people to lead their busy lives.
Fingermark strives for an exceptional company culture, and we look for people who are rockstars at what they do, matching our passion for solving customer problems with digital solutions.
That's why we offer:
Competitive salary and private health insurance
Extra paid day off for your birthday
Flexible sick leave policies
Two weeks of additional paid parental leave
Ongoing professional development and career growth opportunities
A supportive, dynamic environment that values balance and wellbeing
At Fingermark, we own it, stay brave and are customer obsessed.
We've always got your back, and we never forget to have a laugh.
These values drive our success and make Fingermark an incredible place to grow.
Ready to make your mark?
If you're dynamic, caring, courageous, and ready to lead teams delivering world-class technology on a global scale, we'd love to hear from you.
Apply online now with your CV and cover letter.
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Unlock Your Support Agent Potential: Insight & Career Growth Guide
Real-time Support Agent Jobs Trends in Hastings, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Agent in Hastings, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3838 jobs in New Zealand and 15 jobs in Hastings. This comprehensive analysis highlights market share and opportunities for professionals in Support Agent roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Fingermark is currently hiring and seeking a Support Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Agent Jobs Hastings.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fingermark adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Hastings. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Agent interview at Fingermark, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fingermark's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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