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Urgent! Solutions Analyst - Client Engagement Lifecycle Job Opening In Auckland – Now Hiring New Zealand Lp

Solutions Analyst Client Engagement Lifecycle



Job description

Solutions Analyst - Client Engagement Lifecycle
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Job Description & Summary
Feel empowered at PwC.
Our flexible ways of working and adoption of new technologies enable our people to work and live their best.
Join us and embrace the exciting intersection of technology and talent.
Nga Korero mo tenei turanga / About the role
Join our Internal Firm Services team in Technology Solutions, where we manage and continuously improve the internal systems and business platforms that underpin PwC's operations.
Based in Tamaki Makaurau / Auckland, this is a permanent, business-as-usual role that supports the day-to-day performance and stability of PwC's most critical platforms - including the customised Salesforce and Oracle Fusion Cloud solutions that support our client engagement journey.
In this role, your responsibilities include:
Owning the operational health of CRM, ERP and related systems, providing specialised support to end users and responding to escalated issues and bugs
Partnering with Marketing, Sales, Risk, and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflows
Investigating incidents, following up proactively and driving service improvements where needed
Translating user pain points into system enhancements or backlog items for continuous improvement
Building strong relationships with internal users, vendors and support teams to improve experiences
Nga pukenga kei a koe / Skills and experience
Experience in a CRM and/or ERP-related role - either as an end user, implementer, systems admin or technical support
A background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platforms
Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement support
Excellent follow-through, documentation, and stakeholder engagement skills in a service-focused environment
Bonus: Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycle
Highlights of working at PwC NZ
Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you'll be enabled by cutting-edge technology.
PwC shows care to employees by providing life and income protection as part of our total remuneration package.
PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children.
Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
Digital upskilling through our Digital Academy.
Management Level: Senior Associate
Travel Requirements: Not Specified
Available for Work Visa Sponsorship: No
Job Posting End Date: (blank) – remains open.
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