Permanent, Full-time (37.5 hours per week)Tuesday – Saturday shiftsIn this role you will:Lead a small team made up of Assistant Managers and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operationsDeliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentationDrive sales by engaging customers, identifying needs, and promoting products to meet performance targetsManage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandisingRecruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional ManagerTo be successful you will have:Proven experience in a management role in retail or a customer service-orientated roleDemonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handlingStrong organisational and leadership skillsThe ability to engage with a diverse range of customersEnthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brandsExceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectivelyThe ability to work at least one weekend day as requiredAbout New Zealand Red CrossNew Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilienceGuided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilienceWe are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potentialWhy work with us?
At New Zealand Red Cross, you'll join a passionate and diverse team that values your contributions and shares your commitment to making a differenceWe are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environmentOur benefits include:Five weeks annual leaveDiscounts on Southern Cross health insuranceTo apply for this position, please submit your application online, including a recent copy of your CV/Resume, Passport, and Legal Right to Work In New ZealandApplications close at 05:00 pm on 20/10/2025
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