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Servicedesk Support Job Opening In Auckland – Now Hiring Hitachi Rail


Job description

OverviewTogether we develop the future by shaping the world around us – here and now!
Passion for innovations and breakthrough technologies is what drives us ever onwards.The Hitachi Rail GTS New Zealand Operations team for the Auckland Integrated Fares System (AIFS) delivers maintenance and support services for AIFS devices and systems.
The team uses an IT Service Management tool which provides centralised planning and management of services using ITIL methodology.The three primary operational services provided by the team are:Service DeskMaintenance and management of field devicesOperational management and support of systems and test facilityAs part of Hitachi Rail GTS New Zealand's operational support team, the position reports directly to the Service Delivery Manager.ResponsibilitiesWe are seeking a Service Desk Support person to provide mid-level operational, administrative and logistics support as directed by the Service Delivery manager.
Minimum 38 hours per week.Actively monitor devices and networks for alarms.Respond to and provide 1st line enquiry support for problems and service requestsProvide remote troubleshooting of 1st line equipment or modulesDispatch 1st line maintenance teams for fault rectificationAssist with maintaining test facility operational readiness for test programsReporting on overall systems performance and achievement of SLAAssist the Service Delivery Manager in producing the monthly operations report and ad-hoc reporting as requiredAssist the Service Delivery Manager in maintaining and managing the Service Delivery tools including the incident management tool and inventory management toolsAssist Operations by authoring and reviewing work instructions for the operations teamMaintain records and documentation of AIFS project equipment and sparesEnsure work is completed in accordance with relevant standards and processesComply with instructions issued by the Service Delivery Manager or their peersTake responsibility for administrative, operational and logistic tasks assignedComply with existing local work instructions and guidelinesContribute to the overall quality of tasksWorks as a member of a teamEffectively communicate with all levels of employees via meetings, written communications and one-on-one communication.
Interact and work with management/employees to promote teamworkMaintain a sound working relationship with the customer and other relevant stakeholdersAssist the maintenance team in proactively identifying issues and proposing solutionsOther related duties as assignedCan work on rostered shifts (daytime) to provide required service coverageQualificationsNCEA Level 3 or Tertiary Qualifications in Information Technology and/or CommerceExcellent English oral and writing skillsWindows and Linux Server experienceComputer networking, including basic understanding of TCP/IP, Firewall operations and switch technologiesNetworking and fault-finding experience.MS Office suiteSound interpersonal skills – good team player.Demonstrated self-starter.Transportation or vending systemsExposure to Server environmentsYou must be a NZ citizen/resident and agree to a criminal record check or equivalent security clearance to apply.
You also must be able to work rostered shifts (includes early morning, day and afternoon shifts) and be able to support an on-call roster for some after hours, weekend and holiday support.
You must hold a current Drivers License.NoteSalary insights: The job posting suggests adding expected salary to your profile for insights.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?
Do you have a current New Zealand driver's licence?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.Researching careers?
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Unlock Your Servicedesk Support Potential: Insight & Career Growth Guide


Real-time Servicedesk Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Servicedesk Support in Auckland, New Zealand, highlighting market share and opportunities for professionals in Servicedesk Support roles.

3976 Jobs in New Zealand
3976
621 Jobs in Auckland
621
Download Servicedesk Support Jobs Trends in Auckland and New Zealand

Are You Looking for Servicedesk Support Job?

Great news! is currently hiring and seeking a Servicedesk Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hitachi Rail adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Servicedesk Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Servicedesk Support?

Key qualifications for Servicedesk Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Servicedesk Support?

To improve your chances of getting hired for Servicedesk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Servicedesk Support Job Success

Hitachi Rail interview tips for Servicedesk Support

Here are some tips to help you prepare for and ace your Servicedesk Support job interview:

Before the Interview:

Research: Learn about the Hitachi Rail's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Servicedesk Support interview at Hitachi Rail, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hitachi Rail's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Servicedesk Support Positions

Setting up job alerts for Servicedesk Support is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!