Urgent! Servicedesk Support Job Opening In Auckland – Now Hiring Hitachi Rail
OverviewTogether we develop the future by shaping the world around us – here and now!
Passion for innovations and breakthrough technologies is what drives us ever onwards.The Hitachi Rail GTS New Zealand Operations team for the Auckland Integrated Fares System (AIFS) delivers maintenance and support services for AIFS devices and systems.
The team uses an IT Service Management tool which provides centralised planning and management of services using ITIL methodology.The three primary operational services provided by the team are:Service DeskMaintenance and management of field devicesOperational management and support of systems and test facilityAs part of Hitachi Rail GTS New Zealand's operational support team, the position reports directly to the Service Delivery Manager.ResponsibilitiesWe are seeking a Service Desk Support person to provide mid-level operational, administrative and logistics support as directed by the Service Delivery manager.
Minimum 38 hours per week.Actively monitor devices and networks for alarms.Respond to and provide 1st line enquiry support for problems and service requestsProvide remote troubleshooting of 1st line equipment or modulesDispatch 1st line maintenance teams for fault rectificationAssist with maintaining test facility operational readiness for test programsReporting on overall systems performance and achievement of SLAAssist the Service Delivery Manager in producing the monthly operations report and ad-hoc reporting as requiredAssist the Service Delivery Manager in maintaining and managing the Service Delivery tools including the incident management tool and inventory management toolsAssist Operations by authoring and reviewing work instructions for the operations teamMaintain records and documentation of AIFS project equipment and sparesEnsure work is completed in accordance with relevant standards and processesComply with instructions issued by the Service Delivery Manager or their peersTake responsibility for administrative, operational and logistic tasks assignedComply with existing local work instructions and guidelinesContribute to the overall quality of tasksWorks as a member of a teamEffectively communicate with all levels of employees via meetings, written communications and one-on-one communication.
Interact and work with management/employees to promote teamworkMaintain a sound working relationship with the customer and other relevant stakeholdersAssist the maintenance team in proactively identifying issues and proposing solutionsOther related duties as assignedCan work on rostered shifts (daytime) to provide required service coverageQualificationsNCEA Level 3 or Tertiary Qualifications in Information Technology and/or CommerceExcellent English oral and writing skillsWindows and Linux Server experienceComputer networking, including basic understanding of TCP/IP, Firewall operations and switch technologiesNetworking and fault-finding experience.MS Office suiteSound interpersonal skills – good team player.Demonstrated self-starter.Transportation or vending systemsExposure to Server environmentsYou must be a NZ citizen/resident and agree to a criminal record check or equivalent security clearance to apply.
You also must be able to work rostered shifts (includes early morning, day and afternoon shifts) and be able to support an on-call roster for some after hours, weekend and holiday support.
You must hold a current Drivers License.NoteSalary insights: The job posting suggests adding expected salary to your profile for insights.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand?
Do you have a current New Zealand driver's licence?
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Unlock Your Servicedesk Support Potential: Insight & Career Growth Guide
Real-time Servicedesk Support Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Servicedesk Support in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3977 jobs in New Zealand and 621 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Servicedesk Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hitachi Rail is currently hiring and seeking a Servicedesk Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Servicedesk Support Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hitachi Rail adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Servicedesk Support Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Servicedesk Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Servicedesk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Servicedesk Support interview at Hitachi Rail, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hitachi Rail's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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