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Urgent! Service Excellence Capability Leader Job Opening In Auckland – Now Hiring Lion

Service Excellence Capability Leader



Job description

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Work just feels different when you’re centred at the heart of good times.

It’s about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise.

So put a spark back in your day, working in an environment where you will experience growth on tap, and outstanding brands like Steinlager, Speight’s, Wither Hills & Hyoketsu.

We’re looking for a driven and innovative Capability Leader to join our NZ Service Excellence Team to design and deliver cutting-edge learning experiences .

You’ll be the kind of person who makes an impact, consistently over-delivers, is hungry to grow, and is ready to shape the future of service capability at Lion.

Key Responsibilities

  • Design and deliver innovative, fit-for-purpose capability programmes that elevate service standards and embed continuous improvement across our teams.

  • Provide hands-on technical and learning support to the Service Excellence Team, including onboarding, upskilling, and coaching.

  • Create engaging, effective learning materials that promote best practice and empower leaders to deliver tailored development plans.

  • Drive the delivery and embedding of change programmes, ensuring seamless adoption across systems, people and processes.

  • Design and implement a Service Quality Programme to benchmark, track and raise performance standards across Lion NZ.

  • Partner with internal and external stakeholders to deliver outstanding customer experience outcomes and develop future-forward service capabilities.

About You

  • You’re passionate about service excellence, with a track record of delivering high-quality outcomes that enhance the customer experience.

  • You’re experienced at leading through change.

  • You’re a natural coach and communicator, someone who brings people with you and inspires action.

  • You have proven experience designing and delivering capability programmes in data, digital and service contexts.

  • You’re comfortable challenging the status quo, bringing an innovative mindset and a bias for action.

  • You can identify opportunities to improve systems and processes – and make them happen.

  • You have strong commercial acumen and can connect capability development to business performance.

  • You’re self-motivated, results-driven and love to overachieve.

At Lion, we’re all about creating a culture where our people can thrive.

We invest in innovation and continuous learning, and we’re proud of our commitment to delivering exceptional service to our customers and communities.

In this role, you’ll have the autonomy, support and challenge to take your career to the next level.

If you’re ready to bring fresh thinking, make real impact, and build something great – apply now.

We’re a certified B Corp, which means we care about people, planet and purpose—not just profit.

We’re committed to diversity, equity and inclusion, and we celebrate the unique perspectives that help us grow and innovate.

We intentionally embrace difference and cultivate belonging every day, whether through our investment in our Reconciliation journey through our Innovate RAP, our commitment to gender pay equity or providing progressive people policies.

If you need specific support or accessibility adjustments at any stage of the recruitment process, please let us know at so we can make sure that your recruitment process is fair and we enable you to shine.

This includes tailored support for First Nations people, individuals with disabilities, those who are neurodivergent, and people who identify as transgender or gender diverse as we understand the unique challenges and concerns you may face.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Food and Beverage Services

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Auckland, Auckland, New Zealand

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    Unlock Your Service Excellence Potential: Insight & Career Growth Guide


  • Real-time Service Excellence Jobs Trends in Auckland, New Zealand (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Excellence in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3137 jobs in New Zealand and 640 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Service Excellence roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Service Excellence Capability Leader Job?

    Great news! is currently hiring and seeking a Service Excellence Capability Leader to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lion adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
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    Key qualifications for Service Excellence Capability Leader typically include Assistance and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Service Excellence Capability Leader Job Success
    Lion interview tips for Service Excellence Capability Leader

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Lion's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Service Excellence Capability Leader interview at Lion, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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