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Urgent! Service Desk Team Lead, Data and Digital Job Opening In Wellington – Now Hiring TAS
Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system.
This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it…
Te whiwhinga mahi | The Opportunity
As a Team Leader- Services Centre, you will be responsible for leading, mentoring and coaching a high performing Services Centre shift team.
You'll have a specific focus on overseeing service management, enhancing customer service, leading your team, driving service improvements, managing knowledge, and upholding organizational responsibilities, including safety.
You'll also take on the mantle of a technical leader, providing guidance in moments of major incident handling and high request volumes.
This opportunity to join the largest organization in New Zealand is truly exciting, as you'll play a pivotal role in establishing a unified national customer interface.
Please note that this role requires participation in an on-call weekly roster, which currently amounts to once every three weeks.
Mōu | About you
You ware an experienced team leader with a deep understanding of ITIL and ITSM methodologies.
You have the ability to motivate and empower a diverse team through change and create a work environment where people want to do their best.
Your natural interpersonal skills aid in quickly understanding customer requirements, enabling you to meet their needs and support them in the best possible way.
If you are looking for a role offering you day to day variety and provides opportunities to work across New Zealand first initiatives, then we would love to hear from you!
Ngā pūkenga me ngā wheako | Skills and experience
Ka kawea e koe | You will bring:
Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world
Te Whatu Ora supports flexible and hybrid working for our kaimahi.
In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.
Nau mai, uru mai | Come and join us
When you join us, you become part of transforming the health system.
This is a once in a life-time change,that will touch the lives of everyone in Aotearoa, and future generations.
Our name, Te Whatu Ora, means ‘the weaving of wellness'.
Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all.
Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.
We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People.
Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity and inclusion
We want to see the real you in your application and welcome the real you on board if you come and work with us.
Skills are gained across many areas of our life, not just in formal employment.
If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
Me pēhea te tuku tono | How to apply
To view the position description and/or apply for the role (by submitting your cover letter and CV), please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career portal.
If you have any questions about the role, please feel free to contact Ann-Maria Sachs careers@health.govt.nz
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Wellington, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Wellington, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3165 jobs in New Zealand and 262 jobs in Wellington. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TAS is currently hiring and seeking a Service Desk Team Lead, Data and Digital to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Team Lead, Data and Digital Jobs Wellington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TAS adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Team Lead, Data and Digital Jobs New Zealand varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Team Lead, Data and Digital typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Team Lead, Data and Digital, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Team Lead, Data and Digital interview at TAS, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TAS's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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