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Service Desk Engineer Job Opening In Dunedin – Now Hiring Platinum Recruitment


Job description

Service Desk Engineer

Publication Date 03 / 10 / 2025 Location Dunedin Type Permanent / Full Time Sector IT & Telecomms
Help Desk / Support Are you a tech enthusiast who enjoys problem-solving and delivering exceptional customer service?

We’re looking for a dedicated Service Desk Engineer to join a growing managed service provider.

If you thrive in a fast-paced environment, have a knack for troubleshooting, and want to grow your skills, this is the role for you!

Benefits on Offer:
  • Competitive salary package + health insurance
  • Comprehensive training and professional development on offer
  • Career advancement opportunities within a rapidly expanding company
  • Work with the latest tools and technologies
  • Supportive and collaborative team environment

  • About the role:
    You will provide Level 1 and 2 technical support via phone, email, and in-person while maintaining a high standard of customer service.
    The role also involves supporting staff onboarding and offboarding processes, such as account setup, hardware/software configuration, and providing training.

    Additionally, you will document support activities for knowledge sharing and work collaboratively with the IT team to improve service delivery.



    Required Skills:
  • Experience in IT support (Level 1-2), preferably in an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Office 365
  • Proficient in troubleshooting hardware, software, and network issues
  • Familiarity with ticketing systems and remote support tools
  • Excellent communication and customer service skills
  • Ability to prioritize tasks and manage time effectively in a high-pressure environment

  • Required Skill Profession

    Computer Occupations


    • Job Details

    Unlock Your Service Desk Potential: Insight & Career Growth Guide


    Real-time Service Desk Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Dunedin, New Zealand, highlighting market share and opportunities for professionals in Service Desk roles.

    3166 Jobs in New Zealand
    3166
    67 Jobs in Dunedin
    67
    Download Service Desk Jobs Trends in Dunedin and New Zealand

    Are You Looking for Service Desk Engineer Job?

    Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Platinum Recruitment adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Service Desk Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Dunedin. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Desk Engineer?

    Key qualifications for Service Desk Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Service Desk Engineer Job Success

    Platinum Recruitment interview tips for Service Desk Engineer

    Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

    Before the Interview:

    Research: Learn about the Platinum Recruitment's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Desk Engineer interview at Platinum Recruitment, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Platinum Recruitment's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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