Urgent! Service Desk Analyst - Term Contract (Maternity Leave Cover) Job Opening In Auckland – Now Hiring Banzpay Technology
Service Desk Analyst - Term Contract (Maternity Leave Cover)Add expected salary to your profile for insightsBanzpay is a customer centric Fintech that provides card issuing, transaction acquiring and a list of other payment related services to business-to-business customers in New Zealand and the Pacific Islands.About this Role:As a Service Desk Analyst, your role is pivotal in maintaining the seamless operation of our payment systems and ensures that we are delivering outstanding support to both our external B2B customers and to internal stakeholders.
Your responsibilities will include promptly addressing and resolving of technical issues, ensuring minimal disruption to our operations.
Moreover, you'll be at the forefront of delivering exceptional customer service, extending support to users through diverse communication channels.
Your dedication to efficiency and excellence will be instrumental in upholding the high standards we set for our services, fostering positive experiences for all our stakeholders.Key ResponsibilitiesAct as the primary point of contact for users and customers seeking support via phone, email, or ticketing system.Manage incidents, changes, and problems in accordance with ITIL best practices, ensuring accurate categorization, timely resolution, and effective communication with stakeholders.Take ownership of high-priority incidents, coordinating with internal and external teams to ensure rapid restoration of services and clear communication throughout the incident lifecycle.Conduct root cause investigations for recurring or significant incidents and work with relevant teams to identify and implement preventive actions.Process ATM disputes, card transaction chargebacks, and fraud-related requests in compliance with established procedures, SLAs, and scheme or regulatory timelines.Monitor ticket queues, ensuring SLA adherence and consistent service quality.Collaborate with cross-functional teams to support system enhancements, upgrades, and maintenance activities.Prepare and deliver presentations, reports, and updates in meetings, occasionally hosting sessions to share incident reviews, service performance, or improvement initiatives.Proactively identify opportunities to improve existing processes, recommending enhancements that increase efficiency, service quality, and user experience.Use data analytics and reporting tools (e.g., Power BI) to generate insights, dashboards, and performance metrics related to service management and operational trends.Skills & QualificationsBachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).2+ years of experience as a Service Desk Analyst or similar role (experience in the payment industry is highly desirable).
Familiarity with payment processing systems.Strong knowledge and hands-on exposure to ITIL processes, including Incident, Problem, and Change Management.Proven experience in high-priority incident coordination and root cause analysis.Excellent communication and interpersonal skills with a customer-first approach.Confidence in presenting, hosting, and contributing to meetings with both technical and non-technical stakeholders.Ability to prioritize and manage multiple activities in a fast-paced environment.Strong problem-solving skills, attention to detail, and a continuous improvement mindset.Experience with ITIL practices, data analytics and reporting, particularly using Power BI.What we bring in exchange:We are a fast-paced company where you will be part of exciting projects and initiatives - no day is like the other.
This is also a place where your efforts and initiatives won't go unnoticed.We also bring:Stylish office with an industrial edge and lots of space for collaboration, hard work and funGreat location in Central Auckland close to public transport and plenty of great shops and eateriesBilliard, Table Tennis a bar and moreWe have Friday drinks covered for youUnlock job insightsSalary match Number of applicants Skills matchWhich of the following statements best describes your right to work in New Zealand?
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To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Service Desk Analyst
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3166 jobs in New Zealand and 642 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Banzpay Technology is currently hiring and seeking a Service Desk Analyst Term Contract (Maternity Leave Cover) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Term Contract (Maternity Leave Cover) Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Banzpay Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Term Contract (Maternity Leave Cover) Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst Term Contract (Maternity Leave Cover) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst Term Contract (Maternity Leave Cover), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst Term Contract (Maternity Leave Cover) interview at Banzpay Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Banzpay Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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