- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Desk Analyst.
Urgent! Service Desk Analyst Job Opening In Auckland – Now Hiring Infosys
Job description Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: Looking for Senior Business Service Desk AnalystLocation : Auckland/Christchurch, New Zealand Roles and Responsibilities:Provide technical support to Customer employees, partners, and vendors Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolutionResolve 90–95% of interactions within the team without escalation.Perform time-critical functions such as BCP activations and retail store supportProvide comprehensive support across Corporate, Enterprise, and Government services.Handle diverse customer environments, applications, and support processes.Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.Support a wide range of products including:Networking (WAN, SDWAN, Fibre, 4G/5G,Firewalls)Devices: Fortinet, Meraki, CiscoMobile: IoT, Cloud Phone, Mobile ExtensionVoice: Cloudphone, Voice Connect, Webex, Genesys CloudSkill / Competencies / Experience:ESSENTIALCustomer-centric mindset with a proactive approach to problem-solving.Ability to work independently and collaboratively in a 24/7 environment.High attention to detail and commitment to service excellence.PREFERRED5 to 8 years in a technical service desk or NOC roleCertifications in networking (e.g., CCNA,SDWAN), Microsoft, or ITIL are advantageous.Experience supporting enterprise environments and working with ticketing systems.Strong documentation and communication skills.Operate at a Level 2 support capabilityStrong troubleshooting skills across Telco and IT domains.Ability to engage in technical conversations with enterprise-level customers.Experience working with vendors for advanced issue resolution.Responsible for maintaining high first-contact resolution rates across our Corporate, Internal, and After-Hours Service Desk functionsExcellent communication skills, and the ability to work independently in a fast-paced, customer-focused environment.Networking: TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, VPNs; Cisco, Juniper routers and switches; SD-WAN platforms (e.g., Cisco Viptela, Fortinet), Voice, Mobile.Data Connectivity: Enterprise internet, Fiber, copper, and wireless last-mile technologies.ITSM tool- ServiceNowADDITIONAL Hybrid Work environment8x7 shift-based support, weekend and holiday support on requirement basisExcellent customer facing skills Excellent written and verbal communication skills Strong attention to detail and outstanding analytical and problem-solving skills.
At Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1---.
Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.
In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.”
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3166 jobs in New Zealand and 642 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Infosys is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infosys adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst interview at Infosys, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infosys's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Desk Analyst is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!