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Urgent! Service Desk Analyst Job Opening In Auckland – Now Hiring Freightways Information Services
About Us
Freightways Information Services Ltd (FIS) is the internal shared services provider for information technology and advisory services across the Freightways Group.
We manage Freightways’ IT infrastructure and partner with selected external technology suppliers to deliver reliable, secure, and innovative solutions.
An exciting opportunity has become available for a Service Desk Analyst to join our supportive and high-performing Service Desk team.
In this role, you’ll be central to the Service Desk function — championing collaboration, efficient processes, and prioritisation to reduce customer effort and enhance service delivery.
You’ll provide support across business applications and platforms through multiple channels, including web, phone, remote, and in-person assistance.
What We Offer
A full-time, permanent role based in Penrose.
Flexible working arrangements to support work–life balance.
A people-focused, supportive team environment.
Professional development opportunities and clear pathways for career growth.
About The Role
Deliver high-quality, responsive customer service to business users.
Collaborate within the Service Desk and across other IT teams to deliver effective solutions.
Apply strong troubleshooting and diagnostic skills to resolve IT issues efficiently.
Provide application and system support for Freightways’ line-of-business applications, including Microsoft Windows and the Microsoft Office suite.
Investigate, resolve, or escalate reported issues using structured fault analysis.
Maintain IT system documentation and develop user knowledge base articles.
Drive a strong customer service culture through prioritisation and process improvement.
About You
2+ years’ experience in IT Service Desk, Desktop Support, or a similar customer service role.
A genuine passion for technology and helping others resolve technical issues.
Strong problem-solving skills with a logical and methodical approach.
Excellent written and verbal communication abilities.
A proactive attitude toward learning and sharing knowledge.
High attention to detail across a variety of support activities.
Experience using help desk ticketing software and managing incident workflows.
Proven capability in supporting Windows 11 and Office 365 environments.
Hands-on experience with SCCM software packaging and deployments.
Experience with Group Policy creation and customisation.
A tertiary qualification in IT or equivalent certifications (desirable).
Apply
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.
Click ‘Apply’ to register your interest and join a team that keeps Freightways connected and moving.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3053 jobs in New Zealand and 631 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Freightways Information Services is currently hiring and seeking a Service Desk Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Analyst Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Freightways Information Services adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Analyst Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Analyst interview at Freightways Information Services, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Freightways Information Services's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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