Overview
Role Overview: We are seeking a seasoned Senior Project Manager/Program Manager with deep expertise in the Telecommunications domain to lead strategic initiatives for a prestigious Telco client in New Zealand.
The ideal candidate will have a proven track record of managing complex, multi-stream programs, engaging with senior stakeholders, and driving delivery excellence in an onsite client-facing role.
Responsibilities
- Lead end-to-end delivery of large-scale transformation programs across multiple business units.
- Act as the primary point of contact for client stakeholders, ensuring alignment of program goals with business objectives.
- Manage cross-functional teams including delivery leads, architects, business analysts, and vendors.
- Drive governance, reporting, and risk management across all program streams.
- Ensure adherence to timelines, budgets, and quality standards.
- Facilitate workshops, steering committee meetings, and executive briefings.
- Identify and resolve program-level issues and dependencies.
- Champion Agile/DevOps practices where applicable.
Required Skills & Experience
- 12+ years of experience in IT program management, with at least 5 years in the Telecom domain.
- Strong understanding of Telco business processes (e.g., BSS/OSS, network operations, customer experience).
- Proven experience in managing onsite client engagements and multi-vendor environments.
- 5+ years of experience leading Digital Experience projects.
- Excellent stakeholder management and communication skills.
- Experience with Agile, SAFe, or hybrid delivery models.
- Ability to work in a fast-paced, dynamic environment with cultural sensitivity.
Preferred Qualifications
- Prior experience working with Telco clients in the ANZ region.
- Exposure to digital transformation, COTS products, Salesforce, Adobe stack.
- Familiarity with tools like JIRA, Confluence, MS Project, and ServiceNow.
Seniority level
Employment type
Job function
- Project Management and Information Technology
Industries
- IT Services and IT Consulting
Auckland, Auckland, New Zealand
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