Service Delivery Manager

Job description

Overview
Are you ready to be the central link and go-to expert who ensures operational excellence and customer satisfaction across your portfolio?
Do you want to join a team that keeps the services business connected, aligned, and running smoothly?
Do you want to be part of a company where curiosity fuels innovation and bold ideas turn into meaningful results?
Practical Information
Location: Auckland, New Zealand | Reports to: Operations Manager | Visa Requirements: Valid working visa for New Zealand | Language Requirements: Professional level English, written and verbal | Work Arrangement: Hybrid
Role
As our new Service Delivery Manager, you will oversee the efficient and effective delivery of services, ensuring alignment with the customer's needs and high levels of customer satisfaction.
Key responsibilities
Primary relationship manager for assigned key customer accounts
Build and maintain trusted, long-term partnerships with senior customer stakeholders,
including occasional meetings with international stakeholders across various timezones
Understand each customer's business goals and align services to support their success
Proactively identify opportunities to expand services and add value within existing accounts
Ensure all contracted services are delivered in full and on time each month,
working on a roistered basis and assisting with escalations as needed
3–5 years of experience in a similar role within a managed services provider environment
Solid working knowledge of IT systems and networks
Excellent relationship management skills,
with the ability to build rapport and understand technical needs
ITIL training or Azure certifications are advantageous,
with the ability to lead technical conversations in commercial settings with non-technical stakeholders
About You
You are a motivated and customer-oriented individual with proven leadership skills
You have effective collaboration and communication skills that enable you to engage directly with stakeholders at all levels and work efficiently as part of a team
You are a proactive self-starter who is comfortable working independently
What's on Offer?
At Parallo, we are committed to cultivating a dynamic and supportive work environment that empowers our employees to thrive.
You can expect competitive remuneration, opportunities for professional development, and a range of benefits that prioritise your well-being and work-life balance.
Accelerate your career by working with the most innovative and fastest-growing companies, harnessing the power of cutting-edge cloud technology
Hybrid working – work from home up to 3 days per week.
We also have an Overseas Working Policy to work remotely for up to 6 weeks per year
Celebrate your birthday or special occasion with a paid day off
Plenty of opportunities for your professional development
Health Insurance
Income Protection Insurance
Wellness programs celebrated companywide to help you focus on wellbeing
Sociable crew with great banter
Apply to join an award-winning employer!
At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB).
We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness.
We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.
If you require any assistance or reasonable accommodation during the application process, please let us know.
Why Crayon?
We believe in the power of technology to drive the greater good.
Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries.
We deliver first-class solutions to support customers build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey.
Our Culture & Values
We consider ourselves to be one big community.
Our core values of Integrity, Quality, Pace and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment.
We are committed to fostering an equitable work environment where everyone can reach their full potential.
Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected.
Our Big Ambitions
We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net zero GHG emissions and becoming a leader in ESG Product development.
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