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Urgent! Service Coordinator - Technician Scheduling Job Opening In Auckland - other – Now Hiring Kings Recruitment Ltd

Service Coordinator Technician Scheduling



Job description

Service Coordinator – Field Service & Client Coordination

Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader

Service Coordinator – Field Service & Client Coordination

Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader

We’re looking for an exceptionally organised and customer-focused Service Coordinator  to manage the scheduling, travel, and workflow of Field Service Technicians across the North Island — while delivering top-quality client communication and administrative support.

Join a leading global packaging company  with a strong engineering focus, based in modern South Auckland offices, and play a pivotal role in keeping their service operations running seamlessly.

About the Company

Supplying cutting-edge packaging machinery and automation solutions to food manufacturing plants nationwide, this company is recognised for innovation, quality, and service excellence .
Within the Machinery Service & Parts Division, you’ll be the key link supporting a team of 8–10 Service Technicians , ensuring smooth coordination and outstanding customer experiences.

Why Work Here?

  • Supportive, social, high-energy company culture  – you’ll never be bored

  • Excellent induction and ongoing training

  • Modern offices and systems

  • Competitive salary plus 9% superannuation / KiwiSaver

  • Early start / early finish – Monday to Friday, 7am-3.30pm  (must be available to take calls after these hours)

About You

  • 5+ years’ experience in a fast-paced coordination or scheduling role

  • Confident on the phone — you communicate clearly and follow up accurately in writing

  • Experience coordinating service technicians (advantageous)

  • Strong ability to liaise with engineers or technical professionals

  • Self-motivated, organised, and proactive with strong problem-solving skills

  • Professional, clear communicator (written and verbal)

  • Skilled in managing travel logistics and technician time efficiently; solid NZ geography knowledge

  • Proficient in Microsoft Office (Excel essential); SAP experience a bonus (can be taught)

  • Confident preparing quotes, invoices, and reports with high accuracy

  • Willing to learn technical documentation for machinery and parts

  • Energetic, upbeat, and a true team player

 The Role

  • Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP  and FSM

  • Build strong relationships with staff and customers, positioning the company as the partner of choice

  • Provide administrative support to the Service Manager

  • Organise travel, accommodation, and process expenses for approval

  • Code and enter expenses into SAP

  • Maintain and update parts lists for each machine with technician input

  • Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability

  • Collate Operations department timesheets

  • Prepare SAP quotes and service invoices

  • Assist with creating customer Preventative Maintenance Agreements

  • Generate weekly updates and reports

  • Provide after-hours administrative support for urgent customer needs (as required)

Please note:

  • Occasional after-hours work applies; a phone and laptop will be provided.

  • Applicants must have NZ work rights and be based in New Zealand

  • Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.

How to Apply

Please apply here, ideally with your CV in Word format.

A cover letter is not required.

Your contact for this role is   
 


Required Skill Profession

Office & Administration, Ea, Pa & Secretarial



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