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Service Coordinator - Technician Scheduling Position in Auckland - Kings Recruitment Ltd


Job description

Service Coordinator – Field Service & Client Coordination
Modern offices | Wiri, South Auckland | Global Packaging Machinery LeaderService Coordinator – Field Service & Client Coordination
Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader
We're looking for an exceptionally organised and customer-focused Service Coordinator to manage the scheduling, travel, and workflow of Field Service Technicians across the North Island — while delivering top-quality client communication and administrative support.
Join a leading global packaging company with a strong engineering focus, based in modern South Auckland offices, and play a pivotal role in keeping their service operations running seamlessly.
About the Company
Supplying cutting-edge packaging machinery and automation solutions to food manufacturing plants nationwide, this company is recognised for innovation, quality, and service excellence.Within the Machinery Service & Parts Division, you'll be the key link supporting a team of 8–10 Service Technicians, ensuring smooth coordination and outstanding customer experiences.
Why Work Here?
Supportive, social, high-energy company culture – you'll never be bored
Excellent induction and ongoing training
Modern offices and systems
Competitive salary plus 9% superannuation / KiwiSaver
Early start / early finish – Monday to Friday, 7am-3.30pm (must be available to take calls after these hours)
About You
5+ years' experience in a fast-paced coordination or scheduling role
Confident on the phone — you communicate clearly and follow up accurately in writing
Experience coordinating service technicians (advantageous)
Strong ability to liaise with engineers or technical professionals
Self-motivated, organised, and proactive with strong problem-solving skills
Professional, clear communicator (written and verbal)
Skilled in managing travel logistics and technician time efficiently; solid NZ geography knowledge
Proficient in Microsoft Office (Excel essential); SAP experience a bonus (can be taught)
Confident preparing quotes, invoices, and reports with high accuracy
Willing to learn technical documentation for machinery and parts
Energetic, upbeat, and a true team player
The Role
Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM
Build strong relationships with staff and customers, positioning the company as the partner of choice
Provide administrative support to the Service Manager
Organise travel, accommodation, and process expenses for approval
Code and enter expenses into SAP
Maintain and update parts lists for each machine with technician input
Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability
Collate Operations department timesheets
Prepare SAP quotes and service invoices
Assist with creating customer Preventative Maintenance Agreements
Generate weekly updates and reports
Provide after-hours administrative support for urgent customer needs (as required)
Please note:
Occasional after-hours work applies; a phone and laptop will be provided.
Applicants must have NZ work rights and be based in New Zealand
Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.
How to Apply
Please apply here, ideally with your CV in Word format.
A cover letter is not required.
Your contact for this role is ****** ***********

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Coordinator Potential: Insight & Career Growth Guide


Real-time Service Coordinator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Coordinator in Auckland, New Zealand, highlighting market share and opportunities for professionals in Service Coordinator roles.

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Are You Looking for Service Coordinator Technician Scheduling Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kings Recruitment Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

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Kings Recruitment Ltd interview tips for Service Coordinator   Technician Scheduling

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