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Service Analyst - SAP MM Support (ERP App Ops) Job Opening In Queenstown – Now Hiring Synapxe


Job description

Synapxe is the national HealthTech agency inspiring tomorrow's health.

The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere.

Reimagine the future of health together with us at

Position Overview

Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems.

In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency.

In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.

You are also responsible for delivering new and improved capabilities in systems monitoring, recovery, and stability, as well as in managing complex problems that require both technical expertise and domain-specific or workflow-related insights.

This role demands a proactive, detail-oriented approach of support that fosters a stable and resilient application environment for users.

Role & Responsibilities

  • Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
  • Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance
  • Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance
  • Ensure all operational support material is complete and all process comply within internal security and technology standards
  • Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
  • Prepare and deliver status updates / report to management
  • L1.5 support
  • Provide guidance to the team to ensure the best support possible for systems availability
  • Log and track problem tickets relating to S1/S2 or high impact issues
  • Support and assist in high severity incidents and drive problem management meetings
  • Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
  • Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure
  • Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)
  • Implement Response and Recovery Plans and activities relating improvements to service recovery
  • Maintain processes, templates and SOP, website and information related to incident and problem management
  • Assist senior leaders in disaster recovery planning and activities Operational Execution

Requirements

  • Bachelor's degree in computer science or other highly technical, scientific discipline
  • 5-10 yrs of Technical / Application Support experience
  • Proven experience of working efficiently in a cross functional team
  • ITIL v3/v4 certification and strong service oriented experience / background
  • Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
  • Ability to establish and manage processes and practices through collaboration and the understanding of business
  • SAP MM knowledge is preferred.

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

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Required Skill Profession

Database, Analytics & Bi


  • Job Details

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Unlock Your Service Analyst Potential: Insight & Career Growth Guide


Real-time Service Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Analyst in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Service Analyst roles.

5587 Jobs in New Zealand
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201 Jobs in Queenstown
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Download Service Analyst Jobs Trends in Queenstown and New Zealand

Are You Looking for Service Analyst SAP MM Support (ERP App Ops) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Service Analyst SAP MM Support (ERP App Ops) typically include Database, Analytics & Bi and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Analyst SAP MM Support (ERP App Ops) Job Success

Synapxe interview tips for Service Analyst   SAP MM Support (ERP App Ops)

Here are some tips to help you prepare for and ace your Service Analyst SAP MM Support (ERP App Ops) job interview:

Before the Interview:

Research: Learn about the Synapxe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Service Analyst SAP MM Support (ERP App Ops) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

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