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Urgent! Service Advisor Job Opening In Rotorua – Now Hiring Cummins Inc.



Job description

DESCRIPTION


In this role, you will make an impact in the following ways:

  • Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.


  • Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.


  • Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.


  • Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.


  • Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.


  • Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

  • RESPONSIBILITIES

    To be successful in this role you will need the following:

  • A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.


  • Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.


  • Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.


  • Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).


  • Strong attention to detail and experience managing complex workflows and documentation requirements.


  • Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.


  • Experience in regional or remote customer service roles highly regarded

  • QUALIFICATIONS

    Lead H&S for the branch


    Required Skill Profession

    Information And Record Clerks



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