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Urgent! Service Advisor Job Opening In Rotorua – Now Hiring Cummins Inc.
DESCRIPTION
In this role, you will make an impact in the following ways:
Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
RESPONSIBILITIES
To be successful in this role you will need the following:
A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
Strong attention to detail and experience managing complex workflows and documentation requirements.
Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
Experience in regional or remote customer service roles highly regarded
QUALIFICATIONS
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Unlock Your Service Advisor Potential: Insight & Career Growth Guide
Real-time Service Advisor Jobs Trends in Rotorua, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Advisor in Rotorua, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4323 jobs in New Zealand and 26 jobs in Rotorua. This comprehensive analysis highlights market share and opportunities for professionals in Service Advisor roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cummins Inc. is currently hiring and seeking a Service Advisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Advisor Jobs Rotorua.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cummins Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Advisor Jobs New Zealand varies, but the pay scale is rated "Standard" in Rotorua. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Advisor typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Advisor interview at Cummins Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cummins Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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