Overview
Salesforce is seeking a Senior Technical Architect to join the Professional Services team within the Customer Success Group (CSG).
The role serves as a strategic advisor and platform expert to the company's largest, most complex enterprise customers.
Location: Auckland, New Zealand.
Salary range: NZ$185,****** – NZ$230,******.
Responsibilities
Collaborate with customers and partners during project cycles to share extensive knowledge of the Salesforce.com platform and product suite.
Paint a solution vision, architect the system, and provide guidance during implementation.
Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
Guide the evaluation of business and technical requirements.
Review and guide project vision and direction, implementation approach, and key artefacts.
Direct early solution evaluation, proactive management of issues, and effective engagement with executives, the account team, engineering, and product management.
Hands-on application configuration to meet customer needs when required.
Direct and mentor diverse teams, including customers, partners, and colleagues in technical delivery and non-technical topics such as communication strategies or executive influence.
Support pre-sales activities to position Salesforce Services where required.
Fuel internal growth by identifying, leading, or contributing to internal pivotal initiatives such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
Contribute to broader goals by becoming a citizen philanthropist and giving back to communities through volunteering activities.
Required Qualifications
Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) and coding experience in object-oriented languages.
Ability to analyze, design, and optimize business processes via technology and integration.
Experience guiding customers and project members in rationalising and deploying emerging technology for business use cases.
Work independently and as part of a distributed team; willingness to take ownership of problems.
Rapidly learn new technologies and possess strong presentation, communication, and facilitation skills.
Availability to travel regionally depending on customer needs.
Experience evaluated against core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work).
Preferred Qualifications
Detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts with experience in enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems.
Ability to build and maintain key relationships with C-level/mid-level decision makers.
Experience as a Senior Architect and/or CTO in a mid-to-large sized organization with leadership driving organizational transformation in a matrixed organization.
Experience defining and delivering enterprise applications on the Salesforce Platform including coded solutions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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