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Urgent! Senior Manager, Retail Operations (New Zealand) Job Opening In Auckland – Now Hiring adidas

Senior Manager, Retail Operations (New Zealand)



Job description

Purpose & Overall Relevance for the Organization

 

  • Drive sustainable, profitable retail growth in New Zealand by leading the retail business to commercial success within the framework of Emerging Markets Consumer Excellence
  • Take full ownership of the New Zealand retail business, achieving or exceeding sales and profit targets

  • Champion a high-performance trading and service culture across Store Managers, District Managers, and Retail Back Office (RBO) teams

  • Inspire and motivate field and back-office teams to deliver outstanding commercial results and strengthen brand equity

  • Collaborate closely with the Retail Consumer Excellence Director and peer leaders to build a world-class, unified retail operation

  • Implement and uphold PAC Consumer Excellence standards across all retail and RBO processes

  • Continuously identify and execute local process improvements to enhance efficiency, reduce complexity, and boost field productivity

 

Key Responsibilities

 

  • Elevate stores to world-class performance through excellence in the 5 P’s — People, Product, Premises, Processes, and Profit

  • Coach Store Managers and build strong leadership pipelines to support business growth and succession

  • Ensure an exceptional consumer experience while maximising profitability across the store portfolio

  • Control OPEX, inventory, shrinkage, and stock accuracy in line with targets and budgets

  • Analyse KPIs and market trends to identify new commercial opportunities and make strategic recommendations

  • Set clear expectations, measure performance rigorously, and provide consistent feedback and accountability

  • Ensure full compliance with global standards for marketing, visual merchandising, and training

  • Partner with Country Manager NZ, HR, VM, Brand, SCM, and B&M teams to guarantee seamless store support and service excellence

  • Partner with the Retail Expansion team to evaluate new site opportunities and lead retail input into location strategy

  • Drive adherence to all Retail Consumer Excellence policies, adapting to local market needs where applicable

 

Key Relationships

 

  • Internal: Senior Director DTC, Director Retail Consumer Excellence, Consumer Excellence Team, B&M, Retail Operations, Real Estate, Sales Academy, Store Development, Country Manager NZ, Finance, Logistics, Retail HR, and Brand teams

  • External: Customers and local retail partners

 

Knowledge, Skills and Abilities

 

  • Proven retail leadership experience (10+ years), managing multi-store and district operations with strong commercial results

  • Exceptional people leadership — able to inspire, coach, and develop high-performing teams

  • Commercially astute with a deep understanding of P&L, budgeting, and business analytics

  • Strategic thinker with the agility to adapt and execute in a dynamic retail environment

  • Excellent communication, influencing, and presentation skills

  • Strong operational discipline and a passion for retail excellence

  • High proficiency in Microsoft Office and retail management systems

  • Mobility and flexibility to travel across New Zealand

  • Fluency in English

 

Requisite Education and Experience / Minimum Qualifications

 

  • Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)

  • Minimum 10 years’ experience in retail and trade marketing, ideally within apparel, fashion, footwear, or FMCG sectors

  • At least 5 years in senior retail operations leadership with direct accountability for sales, service, and inventory control


Required Skill Profession

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