Senior IT Support Specialist

Job description

About Rocket Lab

Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space.

The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.

Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment.

Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope.

About the Role

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices.

Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

What you’ll get to do

The Senior IT Support Specialist works closely with the IT Client Services Team Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment.

You will be the senior on-site support person for the staff at our Auckland Production Complex (APC).

• Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
• You will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day one
• Provide instruction, guidance, technical support and documentation to different teams
• Deliver and support IT systems through efficient management of the IT Service Desk
• Build strong relationships - be the Subject Matter Expert
• Provide some Launch Operation support during Launch periods

This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team.

You’ll Bring the Below Experience

• 2+ Years’ experience in a support or service role
• Has a basic understanding and has experience in following a framework for service delivery such as ITIL
• Operational knowledge of:
• Windows and/or Linux desktop operating systems
• PC hardware including the ability to assemble and disassemble desktop PCs
• Active Directory and Group Policy
• Understanding of networking infrastructure
• Virtualization technologies, public / private cloud

These Skills Would Be Nice to Have

• Certifications in CompTIA A+ or ITIL would be highly desirable
• Windows and/or Linux server (Ubuntu/Debian) enterprise environments
• Cloud based technologies: Azure, AWS, O365, etc
• Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
  
  

If you meet most or all of the above requirements apply now! All applications are reviewed and considered.

Stand Out in Your Application

To increase your chances of being shortlisted for this position, please provide your CV and Cover Letter in PDF format only, and quote the value of a TXT record under the public job reference number subdomain of our domain (i.e. #.

rocketlabcorp.com).

You can find the public job reference number on rocketlabcorp.com/careers/

What to Expect

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task.

It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible.

Our people out-think, out-work and out-pace.

We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small.

We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including ITAR, Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable.

Learn more about ITAR.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview.

Only messages left for this purpose will be considered.

A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.

These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by ITAR.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.

For more information on these Regulations, click here ITAR Regulations.

Required Skill Profession

Customer Service