Revenue & GTM Operations Manager

Job description

At Ideally, we’re not just building a product, we’re disrupting an industry.

Our platform helps brands, marketers, and innovation teams bring the voice of the consumer into the earliest stages of their ideas, building confidence and momentum in their work.

Traditional market research is slow, expensive, and data is siloed.

We enable rapid and affordable access to consumers around the world, along with research frameworks and AI agents to connect data together and develop rich insights.

Since launching just over two years ago, we’ve worked with more than 170 clients globally , tested in 30+ countries , and answered over 7 million questions, helping brands like Asahi, Google, Afterpay, Frucor, and Dentsu bring ideas to life with clarity and confidence.

We’re proud to be one of New Zealand’s fastest-growing start-ups, recently named Marketing Technology of the Year (2024) by both Mumbrella and B&T.

And, we’re just getting started.

With offices in Auckland, Sydney, Melbourne, and New York, we’re on a mission to take Ideally global.

About the role

We’re looking for a Revenue & GTM Operations Manager to join Ideally and help power our next phase of growth.

In this role, you’ll sit at the intersection of strategy, systems, and execution, ensuring our Sales, Marketing, and Customer teams are aligned, enabled, and set up to scale efficiently.

You’ll play a key role in optimising how we go to market, helping us bring structure to fast-growing teams, supporting decision-making with data, and shaping the foundational processes and tools that will support sustainable revenue growth.

This is a great opportunity for someone who thrives in high-growth SaaS environments and wants to grow into a senior strategic role over time.

What you'll be doing

Optimise sales and customer enablement materials in collaboration with Head of Marketing, Sales and CRO - from pitch frameworks to onboarding flows

Partner with Marketing and Product on aligning GTM messaging with market needs and customer insights

Revenue Operations & Systems

Own the day-to-day management and optimisation of the commercial team tech-stack (eg: Hubspot, Zoominfo, Aircall, Nooks, marketing automation, Vitally)

Drive CRM hygiene and ensure consistent pipeline management across the commercial team

Maintain our lead and deal flow processes, including lead scoring, routing, and handoffs

Performance Insights & Forecasting

Build and maintain dashboards to track pipeline health, conversion rates, and performance across the funnel

Support forecasting and scenario planning in partnership with Team leads and CRO

Analyse GTM performance to identify opportunities for growth, efficiency, and customer impact

Calculate revenue producing commissions across the organisation monthly

Process & Cross-Functional Operations

Help streamline GTM processes and ensure smooth handoffs between Marketing, Sales, and Customer Success

Standardise processes around deal management, renewals, and expansion in collaboration with the Head of Customer

Support strategic discovery, planning cycles and OKR alignment across revenue functions

What you bring:

2–5 years in a Revenue Operations, Sales/GTM Operations, or similar role at a SaaS or tech company

Hands-on experience with tools like HubSpot (or Salesforce), marketing automation (e.g., Marketo, HubSpot, Google Analytics), and data platforms (e.g., Looker, Tableau, or Google Sheets)

Solid understanding of SaaS metrics and sales funnel dynamics

Strong analytical and problem solving skills - you love turning messy data into actionable insight

Comfortable working cross-functionally in a fast-paced, scaling environment

Why join Ideally?

We’re building something genuinely new, a global insight platform that’s changing how the world thinks about research, creativity, and decision-making.

It’s fast, fun, and deeply meaningful

Work closely with a tight-knit, ambitious team across global markets

Help shape the future of insights and creativity with AI at the core

Competitive salary, meaningful equity, and room to grow

Working at Ideally

We have a team of 40 (and growing!) and you’ll be working within our Auckland office.

We have an office-first culture to foster connection and creativity with flexibility to support everyone's personal situation.

For remuneration, we offer competitive start-up salaries, ESOP arrangements, and other benefits such as a day off on your birthday.

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