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Reservations Coordinator Front Office Job Opening In Auckland – Now Hiring Minor Hotels

Reservations Coordinator Front Office

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Information And Record Clerks › Reservations Coordinator Front Office

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.

Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.

You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Auckland Hotel is looking for a full-time Reservations Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service from behind the scenes.

You will play a vital role in managing and coordinating all aspects of the reservations process.

From individual bookings to corporate and group stays, your attention to detail, organisation, and communication will ensure a smooth and efficient guest journey before they even arrive.

Key Responsibilities Include:

  • Coordinate all aspects of the reservation process, from enquiry to confirmation, ensuring accuracy and efficiency.
  • Act as the primary contact for group and corporate bookings, maintaining strong relationships with clients and stakeholders.
  • Report directly to the Hotel Manager, keeping them informed of all reservation activities and trends.
  • Support and train front office staff on reservation procedures and systems to ensure consistency and accuracy.
  • Upsell hotel services and offerings during the booking process to enhance guest experience and maximise revenue.
  • Assist the front desk team with guest service as required.
  • Identify and implement opportunities for process improvement and greater operational efficiency.
  • Ensure all health, safety, and security protocols are followed in line with company policy.

Shift Details (subject to change):

  • Full time position
  • Monday to Friday
  • 9.00am to 5.30pm

Qualifications

Successful candidates will have:

  • Previous experience in a reservations or front office role, preferably within a hotel environment.
  • Strong Microsoft Office skills and proficiency with Opera (preferred).
  • Excellent communication skills and the ability to build strong relationships with guests, clients, and team members.
  • A proactive and solution-focused mindset, with a high level of organisation and attention to detail.
  • A confident and approachable personality with a passion for delivering outstanding service.
  • Flexibility to work weekends and public holidays as rostered.

Additional Information

At Minor Hotels, we value our people as the heart of our success.

Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences.

We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Required Skill Profession

Information And Record Clerks


  • Job Details

Unlock Your Reservations Coordinator Potential: Insight & Career Growth Guide


Real-time Reservations Coordinator Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Reservations Coordinator in Auckland, New Zealand, highlighting market share and opportunities for professionals in Reservations Coordinator roles.

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686 Jobs in Auckland
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Are You Looking for Reservations Coordinator Front Office Job?

Great news! is currently hiring and seeking a Reservations Coordinator Front Office to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Minor Hotels adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Reservations Coordinator Front Office Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Reservations Coordinator Front Office?

Key qualifications for Reservations Coordinator Front Office typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Reservations Coordinator Front Office Job Success

Minor Hotels interview tips for Reservations Coordinator Front Office

Here are some tips to help you prepare for and ace your Reservations Coordinator Front Office job interview:

Before the Interview:

Research: Learn about the Minor Hotels's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Reservations Coordinator Front Office interview at Minor Hotels, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Minor Hotels's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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