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Reservations Agent Job Opening In Queenstown – Now Hiring The Hermitage


Job description

25 Shotover Street, Queenstown ****, New Zealand
Job Description
Posted Tuesday, 30 September **** at 8:00 am
For those who dream bigger!
At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location , amazing views, excellent service, and the one-off experiences we provide.
Ourteam members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.
Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.
For those who dream bigger!
At the Hermitage Hotel, Aoraki/Mount Cook, our guests stay with us because of the unique location , amazing views, excellent service, and the one-off experiences we provide.
Ourteam members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences.Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.
More than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers, and Stargazing tours.
As part of a team, Reservations Agents primary role is to sell and manage the hotel's accommodation, restaurant, and activity inventory by maximizing occupancy and revenue.
It is therefore vital that they provide both guests and the hotel information systems with timely and accurate data.
We are looking for an enthusiastic reservations superstar to join our Queenstown based reservations team in this diverse and exciting role.
Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time.
What you will be doing
Focusing on the guest experience and creating great first impressions.
Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner
Offering knowledge and insight of the hotel's products and services as well as a general knowledge of the area and relevant tourist information
Utilising the hotel's reservation systems daily with a consistently high level of accuracy
Handling sensitive information such as confidential agent rates and credit cards details with care
What you will bring to the role
Previous experience working in a fast-paced reservations or call-centre environment.
Confidence in using technology.
Attention to detail and excellent time management.
A guest focused, personable, confident, and collaborative approach.
The ability to work with a small, motivated team, as well as independently.
An ability to quickly learn new products, services, and systems.
Fluent in English is essential and dual language would be desirable
The benefits
Fulltime permanent & fixed term opportunities available, minimum 60 hours per fortnight, $***** per hour
Best of both worlds.
Work for New Zealand's most iconic hotel but be based in Queenstown
Amazing team culture & c offee machine
Bring your dog to work Fridays.
Free access to all activities offered by the Hermitage Hotel
Generous discounts on food and beverage, available from your first day on the job.
Discounted hotel accommodation for Friends and Family.
Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.
At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience.
I f you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.
We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can't live without these, working for us will not be for you.
Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.
25 Shotover Street, Queenstown ****, New Zealand
#J-*****-Ljbffr

Required Skill Profession

Other General


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Unlock Your Reservations Agent Potential: Insight & Career Growth Guide


Real-time Reservations Agent Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Reservations Agent in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Reservations Agent roles.

746 Jobs in New Zealand
746
80 Jobs in Queenstown
80
Download Reservations Agent Jobs Trends in Queenstown and New Zealand

Are You Looking for Reservations Agent Job?

Great news! is currently hiring and seeking a Reservations Agent to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Hermitage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Reservations Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Reservations Agent?

Key qualifications for Reservations Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Reservations Agent?

To improve your chances of getting hired for Reservations Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Reservations Agent Job Success

The Hermitage interview tips for Reservations Agent

Here are some tips to help you prepare for and ace your Reservations Agent job interview:

Before the Interview:

Research: Learn about the The Hermitage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Reservations Agent interview at The Hermitage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Hermitage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Reservations Agent Positions

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