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Reservations Agent Job Opening In Queenstown – Now Hiring Hilton Worldwide, Inc.


Job description

OverviewReservations Agent (HOT0BZ36)Work LocationsHilton Queenstown Hotel Kawarau Village, 79 Peninsula Rd, Queenstown 9300Working for HiltonLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.
Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.
Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors.
And, our amazing Team Members are at the heart of it all!
What will I be doing?
In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.
You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.
You will ensure brand service standards are met to the highest quality to ensure our guest's experience meets their expectations of the Hilton Brand.In your role you will:Be responsible for the accurate recording and processing of reservationsMaximise room sales through pro-active selling techniquesDevelop and maintain relationships both internally and externallyProvide prompt and efficient service while meeting the hotels brand standardsWhat are we looking for?
The ideal candidate will have a passion for delivering an exceptional customer experience.
To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:A highly professional telephone manner and excellent communication skillsOutstanding administrative and organisational skillsWell-presented, organised and calm personalityBe a team player in everything that you doFluent English essential, additional languages an advantageAt least one years' experience in a customer service related role within the hospitality industry or experience in a reservations environmentHave a high level of knowledge of the local areaA degree or diploma in Hospitality, Hotel Management an advantageThrive at HiltonThrive at Hilton is our Team Member Value Proposition.
It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.
As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
See how this innovative program could help you achieve your personal dreams:Workplace flexibility (work life balance)Professional leadership development frameworkWorldwide career opportunitiesAccess to Hilton University and over 5000 online learning programsFree events and activitiesDiscounted gym membershipFree staff meal and daily dry-cleaned uniformDiscounted hotel accommodation and food & beverage rates globallyDiverse by nature and inclusive by choiceSupport to participate in a variety of local volunteer activitiesFast track to Hilton Honors Silver status as a Team MemberWhen you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.
Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.
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Unlock Your Reservations Agent Potential: Insight & Career Growth Guide


Real-time Reservations Agent Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Reservations Agent in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Reservations Agent roles.

746 Jobs in New Zealand
746
80 Jobs in Queenstown
80
Download Reservations Agent Jobs Trends in Queenstown and New Zealand

Are You Looking for Reservations Agent Job?

Great news! is currently hiring and seeking a Reservations Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton Worldwide, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Reservations Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Reservations Agent?

Key qualifications for Reservations Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Reservations Agent?

To improve your chances of getting hired for Reservations Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Reservations Agent Job Success

Hilton Worldwide, Inc. interview tips for Reservations Agent

Here are some tips to help you prepare for and ace your Reservations Agent job interview:

Before the Interview:

Research: Learn about the Hilton Worldwide, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Reservations Agent interview at Hilton Worldwide, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton Worldwide, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Reservations Agent Positions

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