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Urgent! Reservations Agent Job Opening In Queenstown – Now Hiring Hilton

Reservations Agent



Job description

Overview
Working for Hilton.
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness centre, eforea spa and outdoor terrace with lake views.
Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location in Queenstown offers two Hilton properties to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown – and our Team Members have the opportunity to work across both properties.
Hilton is a leading global hospitality company with a portfolio of 18 world-class brands, over **** properties in 119 countries and territories, and a Hilton Honors loyalty program.
Our Team Members are at the heart of it all.
What will I be doing?
In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.
You will be working in a fast-paced environment where multi-tasking and a good eye for detail are necessary.
You will ensure brand service standards are met to the highest quality so our guests' experience meets their expectations of the Hilton Brand.
In your role you will:
Be responsible for the accurate recording and processing of reservations
Maximise room sales through pro-active selling techniques
Develop and maintain relationships both internally and externally
Provide prompt and efficient service while meeting the hotel's brand standards
What are we looking for?
The ideal candidate will have a passion for delivering an exceptional customer experience.
To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:
A highly professional telephone manner and excellent communication skills
Outstanding administrative and organisational skills
Intermediate computer proficiency
Well-presented, organised and calm personality
Be a team player in everything that you do
Fluent English essential, additional languages an advantage
At least one year's experience in a customer service related role within the hospitality industry or experience in a reservations environment
Have a high level of knowledge of the local area
A degree or diploma in Hospitality, Hotel Management an advantage
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition.
It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.
See how this innovative program could help you achieve your personal dreams:
Workplace flexibility (work life balance)
Professional leadership development framework
Worldwide career opportunities
Access to Hilton University and over **** online learning programs
Free events and activities
Discounted gym membership
Free staff meal and daily dry-cleaned uniform
Discounted hotel accommodation and F&B rates globally
Participate in ongoing recognition programs
Diverse by nature and inclusive by choice
Support to participate in a variety of local volunteer activities
Fast track to Hilton Honors Silver status as a Team Member
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.
Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.
Get insights into work at Hilton by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
Work Locations
Hilton Queenstown Hotel
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Call Center and Reservations
#J-*****-Ljbffr


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