Receptionist | Lumino Ponsonby | Full-Time

How you’ll make an impact

As the Receptionist at Lumino Ponsonby, you'll be the friendly face and calm voice that welcomes our patients and supports our team behind the scenes.

While your primary focus will be front-of-house reception, this role also involves a variety of administrative tasks that are essential to the smooth, professional running of the practice.

Your role will be key in creating a welcoming environment for patients, while also ensuring the day-to-day operations run efficiently and accurately.

Your day-to-day responsibilities will include:

• Greeting patients in person and over the phone with a warm and professional approach
• Managing appointment bookings, confirmations, and follow-ups
• Handling patient enquiries via phone and email
• Processing payments and managing invoicing and banking tasks
• Maintaining accurate patient records and completing general admin duties
• Liaising with external organisations for claims, funding, and patient documentation
• Supporting the clinical team to deliver seamless, high-quality care

Your experience and approach

You’ll bring strong customer service skills, attention to detail, and a team-focused attitude.

Experience in a receptionist role is essential, and a background in healthcare or dental is highly desirable.

You’ll be someone who thrives in a busy environment, is comfortable multitasking, and brings a calm, friendly presence to the front desk.

We’re looking for someone with:

• Proven receptionist experience (healthcare or dental industry preferred)
• Strong administrative and organisational skills
• Excellent communication and interpersonal skills
• Confidence using computer systems and managing scheduling software
• A proactive, professional, and positive attitude
• The ability to work independently and as part of a collaborative team

Hours of Work :

Monday, Wednesday, Thursday, Friday: 7:30am – 5:00pm

Tuesday: 7:30am – 7:00pm

Saturday (on rotation): 7:30am – 5:00pm

Applying with Us?

Here’s What to Expect!

We know your time is valuable, so we’ve made the first step quick and easy.

Once you apply, you’ll receive an automatic email with a few simple questions.

It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!