Reception Administrator

Job description

Permanent Part-Time - 15 hours per week (Monday & Wednesday) and ad hoc leave cover and additional team support when required
CCS Disability Action's vision is to see every disabled person/whanau haua interwoven into the lives of their whanau and community.
We are the largest pan-disability support and advocacy organisation in New Zealand.
Since ****, we have been at the forefront of service provision, advocacy, and information sharing, working closely with disabled people / whanau haua and their families across New Zealand.
Along with the United Nations Convention on the Rights of Persons with Disability, Te Tiriti o Waitangi and the New Zealand Disability Strategy, we are guided by the Enabling Good Lives principles, shifting power and authority back to disabled people and their families, to increase choice and control in their lives.
The receptionist is often the first point of contact for our organisation.
We are looking for the right person who has a commitment to provide responsive and quality customer service to work at our Royal Oak Branch in Auckland.
We are seeking a friendly, well-presented, organised, and proactive
Reception Administrator
to be the first point of contact for customers, people we support and callers to our office.
This role is essential in delivering excellent customer service, both face-to-face and through phone and email communication, while providing efficient administrative support to the team.
A typical day would cover the points below:
Front Desk & Customer Service
- assisting customers with a range of services, handling incoming calls and emails, and forwarding to the appropriate team member
Permit Processing & Payments
- Process permit applications accurately and efficiently, take payments via card or cash, issue receipts accordingly, and balance and reconcile the daily cash sheet each day
Room Bookings & Administration
- Manage room bookings, including confirming availability, ensuring the confirmations are completed and saved, and updating calendars.
Provide administrative support to the team when required
Maintenance Support
- Log maintenance queries and track them to resolution, liaise with contractors to request quotes and schedule necessary works, and provide support in following up on outstanding maintenance issues
With the support of the Senior Lead Administrator and Business Support Team, our organisation will require that you:
Be an integral part of the Business Support Team and collaborate and support the team when required, and contribute to a strong team dynamic
Provide accurate, quality and responsive customer service, as the first point of contact, for all people visiting and communicating with CCS Disability Action Auckland Branch.
About you:
We are looking for a person who:
Have an understanding or lived experience of disability
Has experience in customer service, reception or administration
Have a willingness to learn and be a team player
Excellent accuracy, organisational skills and time management with attention to detail
Confident in handling cash and basic financial reconciliations
Proficient in Microsoft Office and email systems
Ability to multitask and remain calm under pressure
Strong communication skills and a professional, friendly, and customer-focused manner
Can manage difficult situations with professionalism, empathy and patience
Why us?
At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy.
We uphold a strong human rights framework and promote equal opportunities for all.
Our strategic priorities, Te Aronui, shape how we work—valuing relationships, wellbeing, and knowledge while keeping whanau haua/disabled people at the heart of everything we do.
We celebrate diversity and offer flexible work arrangements to support work-life balance.
Join our friendly, values-driven team and make a meaningful impact every day.
With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways.
Whether you're with us short-term or long-term, we provide the tools and opportunities for success.
Our employee benefits programme includes:
Free access to the Employee Assistance Programme (EAP)
Applications close on Friday 24 October ****
We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures.
We welcome enquiries from everyone and value diversity in our workforce.
We openly encourage disabled people to apply.
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