This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.
Responsibilities
Project Delivery: Manage project planning, strategy, objectives, policies, and funding
Conduct detailed domain analysis to derive insights for effective work stream planning
Build partnerships with stakeholders and manage their expectations
Serve as a secretariat to communicate project objectives and progress
Develop strategy frameworks, roadmaps, pricing, and financial projections for funding requests
Service Operations: Ensure efficient delivery and optimization of operational processes while maintaining quality
Implement new processes as a subject matter expert in technology/business domain
Drive the Service Operations Team with strong leadership and management skills
Manage multiple work streams to deliver IT Support and Operations
Serve as a Subject Matter Expert to enhance service operations capabilities
Recommend improvements for efficient and quality service operations
Requirements
Degree in Computer Science, Computer Engineering or equivalent
Successful track record in Project Management, User and Vendor Management and leading large-scale projects
Successful track record in Service Operations Management
Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely
Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team
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