Urgent! Operations & Service Delivery Manager Job Opening In Auckland – Now Hiring Sandfield
OverviewCrossfire is an expert integration platform, seamlessly connecting data and automating processes across our customers' internal and external ecosystems.
Crossfire is a part of Sandfield, a NZ software company with a team of over 170.
We're a Kiwi-owned company that's been around since 1989.
Our work facilitates high-performance supply chains for Mainfreight, Qube, HW Richardson, and Booths and keeps millions of orders and data points flowing for Foodstuffs.
It also manages business finances for Team Global Express and Green Acres, helps fill seats on the Interislander for KiwiRail, looks after security services for First Security, and books parking spaces through ParkMate—plus so much more.We are continuing to grow with ambitious plans, and are now looking for an Operations and Delivery Manager to help us support those plans.
This is a new senior role within the team, where you will be central to ensuring the smooth, high-quality, and client-focused delivery of services within Crossfire.
You'll drive operational excellence, oversee project success, and champion customer satisfaction, all while contributing to Crossfire's growth and financial success.This is an exciting opportunity to join a highly successful team and work closely with the Head of Crossfire.
To be successful, you will have worked in an operational role within a technology business where you made a tangible difference in driving operational excellence.
Key to this role is your excellent organisational and planning skills, with a focus on continual process improvement, and a customer-centric approach to providing technology solutions.You will be responsible for:Maintaining a high-level awareness of all ongoing projects (including internal product development), tracking their status, identifying potential risks, and ensuring they are progressing towards successful deliveryMaintain consistent and proactive communication with key customers to ensure strong and healthy relationships.
Act as a primary escalation point for significant service-related concernsPreparing governance reports and leading governance meetings with customersKeeping all internal and external stakeholders (clients, leadership, development teams) informed and up-to-date on project statuses, key milestones, and any critical issuesEnsuring that all customer inquiries, feedback, and support requests are addressed and resolved in a timely and professional mannerProactively managing client expectations regarding service capabilities, timelines, and scope, especially when changes or challenges ariseChampioning the adoption of robust processes, risk mitigation strategies, and quality standardsEnsuring established processes and standards are consistently followed by all team members to maintain expected qualityImplementing strategic initiativesYou will enjoy:Joining a Purpose-Driven Team: Crossfire is passionate about making technology work seamlessly, optimising business processes, and enabling digital transformation for clientsA Supportive Team: Our collaborative culture is at the centre of everything we do at Sandfield, and it makes it a pretty special place to work.
We know this because people also don't tend to leave—the average length of stay is more than five yearsCulture of Continuous Improvement: Work in an environment that actively seeks to refine processes and standardise projects, fostering innovation and efficiencyInfluence & Contribute: Have the opportunity to influence critical aspects of service delivery, from process design to providing direct feedback to product teamsHave some Fun: We have regular social events, Fun Food Evenings, and a well stocked fridgeEnjoy the freedom and opportunity of working with a small independent team, with the security of a large organisation.
Our shared offices are located in the heart of Ponsonby with stunning views and all the amazing cafes/eateries in the area.You can check out more about Sandfield and what it's like working for us here
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Unlock Your Operations Service Potential: Insight & Career Growth Guide
Real-time Operations Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4925 jobs in New Zealand and 1015 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Operations Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sandfield is currently hiring and seeking a Operations & Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operations & Service Delivery Manager Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sandfield adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations & Service Delivery Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operations & Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Operations & Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Operations & Service Delivery Manager interview at Sandfield, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sandfield's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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