Overview
Operations & Customer Service Agent (Part-Time) – Blenheim Airport, Marlborough, New Zealand
We are hiring for a late-night, part-time role (20 hours per week) working the late shift.
You will be called a Rental Operations Agent and will assist customers with rental needs and promote products and services.
You may also help out back cleaning and preparing vehicles for the next customer.
Responsibilities
- Greet and interact with customers at the counter; market products and services; process rental agreements and payments; provide information on rental rates and policies.
- Resolve customer issues and complaints.
- Check vehicles in and out; conduct inspections for damages; clean vehicles as needed.
Role specifics / Schedule
Part-time late-night shift (20 hours per week):
- Monday: 15:00 – 20:30
- Thursday: 15:00 – 20:30
- Friday: 15:00 – 20:30
- Saturday: 13:00 – 18:30
What We Are Looking For
This position typically requires excellent customer service skills, ability to sell, independence, and the ability to work in a fast-paced environment.
Some labouring-type work cleaning cars is expected.
To Be More Specific
- Full, clean, valid Class 1 driver’s licence is essential.
- Previous experience in retail, hospitality, customer service, or similar roles.
- Ability to work in a fast-paced environment while delivering exceptional customer service.
- Comfortable learning and using various computer systems to input rental information (training provided).
- Ability to follow procedures and adhere to company guidelines and standards.
What’s On Offer
- $25.11 per hour, plus earnings potential from sales incentive scheme.
- Uniform & Parking provided.
- Wellbeing programme including life insurance, discounted health insurance, and superannuation options.
- Employee discounts on car rental across Avis Budget Group and partners.
- Access to discounts from retailers and big brands.
- Full training provided to help you achieve goals and reach potential.
About Avis Budget Group: We don't just rent cars.
We're changing the way people move.
Across our brands - Avis, Budget, Zipcar, and Apex - we lead the global mobility industry with more than 11,000 locations in about 180 countries.
With over 70 years of experience managing global fleets and a large connected car fleet, we are committed to innovation and moving mobility forward.
Locations: Blenheim, Marlborough, New Zealand
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