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Urgent! Operations and Stargazing Manager Job Opening In New-Zealand – Now Hiring Tekapo Springs

Operations and Stargazing Manager



Job description

This role will act as 2IC to the Senior Operations Manager, providing support for Activities operations (Pools, Rink, Tube) during the afternoons from 3pm to close.

The role supports activity managers and supervisors, focusing on core values, staff engagement, and operational needs at Tekapo Springs.
In addition, this role reports directly to the Star Gazing Team and leads its business and team.
Working hours are from 3pm to 11:30pm, Wednesday to Sunday, with possible seasonal adjustments.

OUR VALUES

  • Nothing is a problem - We meet your needs with simplicity and flexibility, empowering staff to create memories.

  • Excellence & Reputation - Strive to be the best, creating memorable experiences for customers and staff.

  • Take Pride, Have Fun - Do what you love, care for the team, and enjoy the work environment while maintaining attention to detail.

  • Be Safe, Be Sustainable - Prioritize safety, health, and environmental responsibility with innovative technology.

KEY ACCOUNTABILITIES

Leadership

  • Lead by example, embodying Tekapo Springs' values.

  • Ensure smooth operations in the absence of the Senior Operations Manager.

  • Align staff activities with strategic goals.

  • Continuously develop skills and progress in the role.

  • Identify and nurture staff strengths and potential successors.

Supporting Managers & Supervisors

  • Provide leadership and direction to supervisors, ensuring role clarity and policy adherence.

  • Support managers' leave and absence planning.

  • Coordinate with maintenance and operational departments.

  • Assist with staff training, quality control, and operational improvements.

  • Seek new opportunities and maintain accurate NOPs.

Customer Service & Sales

  • Mentor front-line sales staff with regular feedback.

  • Model excellent customer service and handle customer issues effectively.

  • Communicate opportunities and upsell to enhance revenue.

Finance & Administration

  • Support roster creation aligned with budgets.

  • Monitor expenses and ensure accountability.

  • Work with leadership on business goals.

  • Lead meetings and track wage budgets.

Star Gazing Management

  • Set strategy, budget, and targets for the team.

  • Collaborate with marketing and reservations.

  • Lead and support the star gazing team, including training and performance reviews.

  • Innovate with new technologies and manage equipment maintenance.

Other Responsibilities

  • Support staff accommodation management.

  • Perform other duties as required.

  • Uphold company interests.

Health & Safety

  • Lead by example in safety policies and legislation.

  • Maintain risk and hazard records.

  • Participate in safety meetings and incident reporting.

  • Support safety training and compliance.

Relationships

External: Customers, locals, partners, suppliers.

Build feedback, education, and trust.

Internal: GMs, maintenance, finance, sales, staff.

Communicate vision, ensure readiness, and support staffing and sales.

Knowledge & Skills

Essential: Leadership, customer service, safety compliance, computer skills, team management, sales skills.

Desirable: Relevant certifications, rostering experience, staff training, visa knowledge, lifeguard certification.

Personal Attributes

  • Professionalism, integrity, enthusiasm.

  • Diplomacy, tact, initiative.

  • Technical aptitude, adaptability, growth mindset.

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Required Skill Profession

Operations & Business Administration



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    Unlock Your Operations and Potential: Insight & Career Growth Guide


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