Urgent! Operational Service Delivery Manager Job Opening In Wellington – Now Hiring Cubic Corporation
Operational Service Delivery Manager page is loaded## Operational Service Delivery Managerlocations: Wellingtontime type: Full timeposted on: Posted Todayjob requisition id: REQ_*****# **Business Unit:**Cubic Transportation Systems# # **Company Details:**# When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Explore more on Cubic.com.
# **Job Details:****Job Summary:**We seek an **Operational Service Deliver Manager t**o lead service operations, align technology solutions with program objectives, and ensure seamless delivery of customer service contract demands.
Reporting to services and program leadership, this role drives service excellence by managing technical resources, resolving escalations, and integrating IT strategies into broader program initiatives to enhance performance and operational efficiency.
**Key Responsibilities****Program & Service Management*** Ensure exceptional customer service internally and externally.
* Oversee service deliverables ensuring quality, schedule, and budget adherence.
* Develop, document, and implement processes to streamline support activities.
* Coordinate with global teams to meet contractual requirements.
Service Level Agreements, and Key Performance Indicators.
* Manage change processes and environmental audits, per ITIL standards and best practicesx* Drive productivity through continual team and process improvement.
**Team & Resource Coordination*** Effectively assign and manage resources.
* Lead local and remote teams, ensuring engagement and performance.
* Conduct customer meetings to align program deliverables.
* Promote IT service best practices.
* Manage ticket queues, ensuring proper and timely updates.
**Risk & Issue Management*** Identify, track, and mitigate risks.
* Point of contact and on-call resource for high priority issues (MI, P1, P2)* Resolve service issues and ensure compliance.
* Monitor program health and adjust resources accordingly.
**Reporting & Compliance*** Provide regular program updates and performance reports.
* Ensure adherence to company policies and regulatory requirements.
* Create and distribute customer facing RCA documentation.
* Manage program budgets and forecasts.
* Create and manage documentation for customer environments.
**Essential Requirements****Skills & Experience*** 10+ years of proven experience in technical program management and leadership* Strong expertise in IT infrastructure, networks, applications, and security* Proficiency in project management tools and methodologies* Excellent leadership, communication, and critical thinking skills**Qualifications****Essential*** Computer Science, Business Information Management, or computer engineering degree, or equivalent**Desirable*** PMP or equivalent certification**Personal Attributes*** Highly organized with strong time management skills* Analytical, initiative-taking, and adaptable to changing demands.
* Strong customer service orientation and teamwork focus* Meticulous with a drive for process improvement.
**Minimum Job Requirements****Essential*** Proven experience delivering end-to-end IT services within a program environment.
* Proven experience in understanding and implementing solutions to customer challenges while delivering world-class service.
* Demonstrated expertise in planning, evaluating, and implementing complex, integrated technology solutions.
Ability to manage multiple projects, conduct needs assessments, design systems, select technologies, and oversee business continuity planning, auditing, and risk management.
**Condition of Employment:**Successful outcome of a National Police CheckNew Zealand working rights*The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.
Duties, responsibilities and requirements may change over time and according to business need.
*#LI-DM1# **Worker Type:**Employee
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Unlock Your Operational Service Potential: Insight & Career Growth Guide
Real-time Operational Service Jobs Trends in Wellington, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operational Service in Wellington, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2747 jobs in New Zealand and 241 jobs in Wellington. This comprehensive analysis highlights market share and opportunities for professionals in Operational Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cubic Corporation is currently hiring and seeking a Operational Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operational Service Delivery Manager Jobs Wellington.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cubic Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operational Service Delivery Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operational Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Operational Service Delivery Manager interview at Cubic Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cubic Corporation's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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